You need a code to get your key to get into the room. They don't send it to you until just a couple hours before your arrival, even though you reserved the room weeks earlier and are traveling all the way from the US. Unfortunately, we didn't get the email, because I didn't want to pay the daily roaming charge for my cell phone. I just use WiFi at the places I stay at. They waited until after checkout time at the hotel I stayed in the night before to send the email. When we couldn't get in, I relented and turned my roaming on to see if I could contact them. I still didn't get the email, because I couldn't get a cell phone connection. We had to go to a different area and finally got through to them by phone. It was a nice place, but for them to blow the check in so bad, by waiting until the last minute to send the email is very bad service. If you go to the website they have a chat feature, which I had used before leaving the US. They never answered my chat, so I left the window open on my laptop. They finally answered my chat, AFTER check in time, and still didn't answer my question of how we were supposed to get in. People that are this bad at communication shouldn't be in the hospitality business.
