Hotel Guadalajara

Sickest place I have ever stayed in.

I've been to hundreds of hotels in the world. This hotel is not a fine hotel. It is old and in dire need of repairs. I told the staff I have a respiratory problem and MUST have a working a/c. My first room had NO a/c. A while later, they had me walking around the hotel with them late at night checking rooms to see if the ac worked. Most did not. It was way after midnight; we finally found one, but there was no wifi. I must have wifi for my company to be able to contact me.They finally found a room with a/c about 2:00AM, but again, no wifi. They then found another room with wifi, but no a/c. Even they admitted it was screwed up, so they finally had to give me 2 rooms near each other, one for a/c and one for wifi. It's pathetic. The next day I was not at the hotel but had 2 more days reserved with them the following days. Needles to say I thought it best not to return, but the promises made to me that they'd have a perfect room for me on my return, led me to believe them, so I returned. What a mistake. It was not only a lie, there only one room with a/c after doing the same walking around the entire hotel together, but no wifi. A manager brings a router to the room, but still no wifi. Finally another manager admits the truth and tells me the router never works, but they don't want me to leave the hotel. All my time at this pathetic hotel was spent wandering the halls. They want the money and don't care about the guest. Finally they allowed me to leave!

1 đêm nghỉ cùng gia đình, thg 12 30, 2019

Nhận xét từ khách hàng thật của Hotels.com

Good property. Good bedroom. Could have some better amenities

4 đêm nghỉ, thg 12 26, 2019

Nhận xét từ khách hàng thật của Expedia

Front desk staff were great including bell staff. Restaurant staff were unenthusiastic. They were more concerned about setting up for the breakfast buffet than waiting on guest. We had dinner 3 times by the pool because they close the inside dinning room after lunch. The dinning chairs by the pool are low and uncomfortable, Their are lots of mosquitoes. The wait staff attitude is most probably affected by the surgical mask that they must wear. I did not like this because it gives the impression that they are ill and it must be humiliating for them.

3 đêm nghỉ cùng gia đình, thg 10 7, 2019

Nhận xét từ khách hàng thật của Orbitz

The best hotel in this little town, the staff is very friendly and is very close to everything

Vanessa, 2 đêm nghỉ cùng gia đình, thg 10 4, 2019

Nhận xét từ khách hàng thật của Expedia

accessibility for the elderly w/ limited mobility

Beautiful colonial architecture hotel. High ceilings, bright & airy rooms. Beautiful courtyards & gardens. Adequate accessibility for the elderly & individuals with with physical mobility limitations. Majority of rooms are located on the main floor with ramp access to most areas inside the building. It was a wonderful place for my grandmother & aunt. They absolutely loved it! The buffet breakfast includes a variety of food that is nicely prepared including fresh fruit & made to order egg station.

Marcela, 1 đêm nghỉ cùng gia đình, thg 8 23, 2019

Nhận xét từ khách hàng thật của Hotels.com

I shan’t to express my disappointment regarding: no lifts, very bad customer services .

1 đêm đi công tác, thg 8 20, 2019

Nhận xét từ khách hàng thật của Expedia

its the nicest hotel in the area hands down. the staff is extremely nice and accomodating. the food is delcious and the drinks are refreshing. the only thing i was not pleased with was how dirty the pool patio and pergula is. it needs a good once over with a power washer.

5 đêm đi nghỉ cùng bạn bè, thg 8 1, 2019

Nhận xét từ khách hàng thật của Expedia

Great place to stay.

jeffery, 9 đêm nghỉ cùng gia đình, thg 7 17, 2019

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A hotel not prepare for business travelers

Poor internet service

RICARDO A., 2 đêm đi công tác, thg 3 23, 2019

Nhận xét từ khách hàng thật của Hotels.com

My family really loved the pool. This is our second year visiting and we are already planning next year visit.

3 đêm nghỉ cùng gia đình, thg 3 6, 2019

Nhận xét từ khách hàng thật của Expedia