Hotel Daawat Palace

Excellent service.

We arrived at 12am and checked in before being transfered to the room. Upon entry the size of the room was good but it was cold inside. We asked one of the porters if the AC system had a heater function but he said no and offered us a spare blanket from the wardrobe. We used that but still the room was freezing and December at night in Agra is cold. It felt all night like you were sleeping outside how cold it was and we could not sleep all night turning and curling up trying to keep warm. the shower there is no curtain so water goes everywhere. Water warma only from 5am and takea 5mins to warm up. On check out the manager insisted I should have called them specifically as they have a heater I could have used. The worst thing is the manager said ok lets fine the porter £5 who never told me about the heater. I refused to accept the blame on the porter alone who may not be ttained and management know its cold and hence should put a heater. I demand a partial refund and got £5 back which is something as Indian hotels rarely ever give any refund Overall cold room,long to warm the water but evebtually hot were the negativsles. Positives include it was 5minute walk to Taj Mahal. breakfast was good. Views from rooftop in the morning not night is good with the top dome of the Taj visible. Hopefully they have learnt there lesson and heaters will be put in rooms and future guests will rest in peace and warmth.