4/10 Fair
Aug 7, 2015
Bring in your own breakfast!
Well, the reception stuff does not understand how to read an Expedia reservation. They are either not trained or pretend to be so that they have a reason for extra-charge. The elevator does not have safety sensor. It hit me pretty hard. It would have crashed a child's head, I'm afraid. I got bruises on my shoulder. Only one building has elevator. The other one has AC. The card key system did not work. I had to ask the reception person to open for me every time. Breakfast is symbolical. We were only 5 people for breakfast but there was almost nothing to eat. Three servers were watching 4 empty cold trays. Sorry, one tray contained a small bowl with some brown.beans and another tray some cold fragments of what used to be an omelette. For 4 rooms two nights I paid $800 to Expedia. The hotel charged me another $90 without explanation. Like they tipped themselves or their low performance. At dinner time be ready to wait about 90 minutes for your order.
Location is great, Service is poor. Rooms are good. I think that Expedia should cut this hotel from their listings unless the hotel personnel learn the basics of hospitality.
Gabi
Verified Expedia guest review
