Secrets The Vine Cancun - Optional All-Inclusive.

Perfect for couples

Cleanliness: Every other towel has a stain on it. -Few wearing masks. Service: McDonald’s has better service than this place. -Very slow service, takes 30 minutes to get a drink. Anywhere else such as the Ritz, you would have a new drink before your finished with your current one. -Special requests: With the coronavirus, I prefer to drink using a straw. At first, I was able to get a straw with my drink at the pool bar. However, you ask for a straw from a waitress, a restaurant, or different bar and they say they don’t have any on the entire resort. At the Dragon Restaurant, the waiter and two managers told me the same thing, that the entire resort does not have straws. Even after showing them the photo and telling them I was able to get straws, they keep telling me they don’t exist at the whole resort. -Pool bar doesn’t open til 11, but had workers at it. Asked for a soda, which they clearly had and they refused to serve an hour early. Food: -Nasty, makes you want to puke. The beef burgers, every other bite you get something hard. If you stay here, goto the restaurants across the street instead, such as Harry’s. Hotels.com: -We were promised a $200 resort credit. Have to ask to get it. They avoid it at all costs. Credit is a restrictive coupon. Have stayed at other resorts booked through hotels.com and the resort credits can be used same as cash. Here they are worthless. Pros: The view from room, pools, beach, coffee.

Awesome stay. Great Food, Amazing Views, and you get whats advertised with all inclusive. They super sanitize and are very much on top of guidelines although masks arent required at the resort. Would stay again. Drinks were great, Italian restaurant on site was good too. They are very tight about letting any outsiders visiting.

I was at the hotel when Hurricane Delta hit Cancun and the hotel staff were first class in terms of caring for our safety and wellbeing. A huge thanks to the hotel manager, and the hotel team that did their very best in difficult circumstances.

This hotel was perfect for me and my boyfriend anniversary. It was the cleanest I’ve seen anything be during covid. There was a storm during the time we were there but they had plenty of activities like casino night with play money but it was awesome! I would definitely go back in a heart beat

amazing hotel and service 2nd time at this hotel love the views

I understand that the pandemic may have really caused a negative impact, but for a first timer in Cancun The Vine was an extreme disappointment. The resort is small and restaurant and food options are limited. They also close and reschedule restaurant hours with no rhyme or reason and no advance notice. My husband and I had planned on trying all their restaurants and the last night the one we wanted to try the most was closed for absolutely no reason. Had they put a weekly restaurant schedule up we would have planned accordingly. Also the same type non methodical approach was taken with their entertainment. The schedule would show a time and place for a lesson or event and then it would just not happen or they’d switch locations and not update anyone. The confusing entertainment schedule was also the least of the worries considering they hardly had entertainment at all. The resort was incredibly boring. I honestly will never again go to this resort again. Boring atmosphere, lack of entertainment, bland food with small portions, watered down drinks. Hard pass.

Fun atmosphere, Robert and Angel at Sugar Reef (bar on property) were awesome.

Service and Entertainment Staff, and the coffee bar were the best part. Food choices for dinner are very limited.

5 star experience,we will definitely come back in this hotel.