The Westin Rusutsu Resort

First thing I noticed when I got into the room was toilet which was not clean. I guess the person who used the room previously lost vowels. The cleaning people just did not clean properly.

4 đêm kỳ nghỉ lãng mạn, thg 2 1, 2020

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Onsen is great. However, the seat of outdoor onsen is not comfortable.

James, 5 đêm nghỉ cùng gia đình, thg 1 28, 2020

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I did look the environment. Good people. Good attitude. Generally everything was good.

11 đêm nghỉ cùng gia đình, thg 12 22, 2019

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Staff English level and service standards, which are not up to an international 5-stars Hotel standard, should be improved.

Edwina, 4 đêm nghỉ cùng gia đình, thg 12 18, 2019

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Nice big clean room! Very good view! Nice food! Need monorail for ski, isn’t very convenience.

3 đêm nghỉ cùng gia đình, thg 12 12, 2019

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A wonderful winter resort. The reception staff were prompt, attentive and professional. The staff who showed us to our room was very polite and helpful. The loft we stayed in was super comfortable. Soft bed, great mountain view, very clean toilets. The water from the tap is specially treated and drinkable. We totally enjoyed our stay in The Westin, highly recommended to whoever is visiting the Rusutsu.

2 đêm nghỉ cùng gia đình, thg 12 9, 2019

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Relaxing stay

It’s a very relaxing stay. The kids enjoy the outdoor activities very much. Will come back again

Wing Ngar Rowena, 2 đêm nghỉ cùng gia đình, thg 7 1, 2019

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Nice and clean but the room is hot

1 đêm nghỉ cùng gia đình, thg 4 27, 2019

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The place to stay in Rusutsu

We stayed six nights at the Westin Rusutsu on a recent skiing holiday. The Rusutsu ski resort basically offers two choices of accommodation as there is no village per se. Choose the Westin. It delivers exactly what you expect from a Westin hotel with careful thought having been given to the specific requirements of a ski holiday. The staff manage all the associated logistical issues efficiently and professionally. The rooms are spacious and well-appointed. Note they are split over two levels with a fairly steep staircase to negotiate. The two restaurants (one dedicated to Japanese cuisine) are very good. Given the size of the hotel and the lack of attractive alternative venues, there could probably be a third restaurant added. Given the high number of customers, the main restaurant only offers a buffet option for both breakfast and dinner. The quality is very good but some might find this limiting. Overall an excellent hotel, fully deserving its high rating.

James, 7 đêm kỳ nghỉ lãng mạn, thg 2 13, 2019

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Westin Rusutsu

Stayed here for 2 nights. Room was 2 levels with the beds upstairs and a big living room downstairs. It can easily sleep up to 6 people. The only issue is the bathroom is downstairs so if you sleep upstairs you need to walk down the stairs in the middle of the night which is a bit of an inconvenience. besides that, the room was really big and impressive. The hotel has a breakfast buffet in the morning which will run at least $100 for a family of 4 (2 adults / 2 kids). Other than the buffet there isn’t any other breakfast dining option unless you go across to the Rusutsu Resort (10 min monorail ride). We ate dinner there as well and spent another $200 at their Japanese restaurant. Be prepared to spend $300+ on meals per day at the Westin. Closest restaurant is around 40 mins drive from the hotel so you really have no option but to dine at the hotels. We did enjoy the onsen at the Westin which was nice to have after a long day on the slopes. I also got a foot massage at their spa which was mediocre at best. The resort has a laundry facility (6 washers / 6 dryers) which is a nice touch but the dryers take a LONG time to dry clothes! Still, it’s better than not having anything at all. Overall, the staff and service was excellent. Would recommend staying here.

Jared, 2 đêm nghỉ cùng gia đình, thg 2 11, 2019

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