Hard Rock Hotel Vallarta - All Inclusive

It’s not a 4.5 hotel the restaurants are limited and the dinner it’s not good The beach it’s great and the employees excellent,

We had never considered staying in a Hard Rock Hotel (for no specific reason) but the one in PVR met all of our pre-trip requirements. The location is north of PV, which was fine with us. $18 Uber to / from the main pier / downtown area. Not much around the hotel but that worked for us. We did the all-inclusive package, and found the service staff to be exceptional (shout-outs to Hector at Zen, Lalo at The Market). Everyone on the HRH staff seemed committed to making the stay memorable. We opted for the Platinum Double, which overlooked the pools. The music and concerts played every night until 11pm — classic rock, 80s, and the usual Hard Rock fare — and we loved it. Family-oriented resort. Only ding: we had all of our arrangements made before we arrived, and the HRH was a little aggressive in trying to get us to buy resort credits for stuff we really didn’t want. We unplugged the room phone and that seemed to solve the problem. Finally, my 8-year-old son made friends at the pool from all over North America (Canada, US, Mexico) — and the international family interaction was another huge upside. We will be back.

Staff were great, couldn’t do enough to help. Rooms fine, great view, bit damp due to heavy rain/humidity but A/C sorted this out. Window fell out of 7th floor onto floor of reception, we walked in to check out just afterwards as staff were starting to clear up. Nobody hurt, but not what you expect from an international hotel chain.