This was my third time at this hotel. Stayed here in 2017, 2018, and 2019. In 2019 the price went up almost by 50%, but what is most disappointing is that it turns out that I no longer qualify for free airport transfer, because according to front-desk "you booked with discount, so you have to pay for the transfer". So I ended up paying an extra 38% and without any receipts! The hotel clearly penalizes you for using Hotels.com booking instead of direct reservation on their website. Even looking up a reservation that is made through Hotels.com has been a challenge at this hotel: it always takes a lot of time for some reason.
During previous years there was a decent spacious vehicle branded with Raziotel logo, etc. This time it was a tiny unmarked car which could not even fit 2 suitcases. Moreover, to keep the trunk open when loading a suitcase the driver literally used a stick made from a tree branch. The second suitcase had to travel on the back seat.
Air conditioning was centrally switched into heating mode. Temperature in the room was 27C / 80F and the only way to bring it down was to open a window which brought in weird sewage smell and car exhaust from the highway, not to mention the noise.
This used to be a great place. Very sad to see how it turned into some shady operation (or is it strange to expect a receipt or an invoice at the end of the stay?) and how badly the service has degraded in just one year. Perhaps time to look for another place close to the airport...