The Beautique Hotels Figueira

This is one of the most frustrating stay I have ever had in my life. I had booked the hotel 2-3 months prior to my trip on hotels.com, fully-paid, non-refundable. Had high hopes based on the reviews on location and service. Good hunch also because the hotel kept sending me email to update them on my arrival time to prepare. LITTLE DID I KNOW! When we go into the hotel, they asked for our passports and said they had something to tell us, which was THEY MADE A MISTAKE AND THEY DID NOT HAVE A ROOM FOR US. I paid and received confirmations before, I insisted. However, they claimed their sales manager had made a mistake and all 50 rooms were taken up! They said they had to send us away to somewhere else. I had friends from 14-hours away to call hotels.com and stood there at the front desk disputing for the ridiculous treatment. After 4 long hours of fighting through overseas and local friends, I finally got a room. THIS HOTEL OVERBOOKS, HOTEL.COM should ban it from the search or penalize it and travelers out there, WATCH OUT.

Lovely hotel in the centre. Walk to most sights.

Wonderful hotel in a fantastic location in a beautiful plaza where the old trams stop right outside.

The hotel staff was so lovely and helpful. We accidently left our key in the room and they quickly made us a new one. They were also very helpful with questions about the bus/trams and area. The room was clean and the bed and pillows were comfortable.

Hotel is in a great location within walking distance to many restaurants, shops and transportation. Rooms are very small with no sound proofing. You can hear EVERYTHING your neighbors say and do. Staff is friendly and helpful for the most part. Small tapas in the lounge are really good however we found the dinners to be not so great.