4/10 Fair
Jan 31, 2025
Charged for parking with no disclosure before
This hotel is just what you would expect for a budget accommodation. Though the breakfast had some of the worst bacon we've ever encounter - it was not edible. But by far the worst part of the stay is that we were charged for parking with no prior communication that this would happen or the option to opt out. When we check-in the woman at the front did not mention it and it's not anywhere on the Hotels.com webpage. When I complained about it the next day at check out the person at the front desk was rude and tried to tell me I knew about it - which I did not. The charge was ultimately removed but it was a bad experience. To try and "secretly" charge for parking in the small town of Roswell is completely unreasonable. Buyer beware.
Dawn
Dawn, 1-night trip
Verified Hotels.com guest review