2/10 - Kém
13/04/2025
Awful 10 minute stay
3 different card keys did not work, they finally came up and overrode the lock. Another guest had the same issue. Once inside we discovered the toilet did not flush. We were told no maintenance would be available until sometime the next day and we could use the public bathroom in the lobby. We asked for a refund, they said we had to get it from Hotels.com. We left and drove home, missing the music festival we had come to attend. When Hotels.com tried to process the refund the hotel refused, and also refused to cancel the following 2 days we had booked. We had to stop payment on our credit card.
Jeff
Jeff, nghỉ 3 đêm
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