Senses Quinta Avenida By Artisan Adults Only

Hotel's location is great on Quinta avenida, right in the heart of the action! This means it's a little noisy at night, but that was no issue for me, as I expected it. Plus, all the music and crowds stop around 12am. The beach is super close and nice as well. The staff welcomed us warmly, the room was spacious, the bed comfortable. However, I'm mainly disappointed by how things went on. On the 1st morning, we noticed that there was no water. This could happen to any hotel, so went to go to the nearby Startbucks to grab coffee (interestingly, the room had a Nespresso machine, with a Nespresso capsule box, but it was empty, so pretty useless) and use their restroom. I noticed at least one other guest from the same hotel doing the same. We were also assured the problem would be fixed in about an hour. With this in mind we went to the beach. Came back to the hotel around 12pm hoping we'd be able to take a shower. However, this did not happen, as there was still no water. We were then assured that the problem would be fixed by 14:30. Needless to say, this did not happen. It was fixed around 16:30 and then of course there wasn't hot water, so we needed to wait at an hour more so it could heat up. The whole day was ruined, we spent it in waiting for the water problem to be fixed. I was expecting a short term solution, such as a few bottles mineral water for example, but none was offered. The following day before check out, I noticed that there was no hot water again.

Everything was great till the end where we didn't have any water to shower or clean up before checking out. Guimell from reception was very helpful, approachable and friendly also went out of his way to help when we were struggling with our doggy super-shuttle pick up. Love the room and the amenities and great views of Playa del Carmen.

Good looking and nice condition

The rooftop infinity pool is amazing. It is small with only 6 or 8 loungers which is nice because it wasn't busy at all when we were there. The pool deck could use some attention though. There are many swelled boards and overall it could use a paint job. Also, the one day we went up there, there were no towels. I went to the front desk and she said the laundry person wasn't in until 3 so there wouldn't be any towels available until after then. It was a bit annoying. Good thing the sunshine and the awesome view from the pool made up for it!

I'll first start by saying we went at the end of Oct so prices are very low and we only paid $482 for 4 nights so it was bearable but if we paid close to $1k we would be very upset. Pros: - Great location, clean hotel, nice look in the lobby - Rooms are clean Cons:

Excelent service we love the place, we will be back next year for sure. The only problem was to find parking near by

Great location, nice staff but we had TV problems every day...

I like the location right on 5th Ave. At night is loud music so be prepared. I was kind of disappointed their jacuzzi in a room wherein is not clean properly and roof top jacuzzi is old. Pool was ok need updates on flooring. Overall like my room bed is comfy, and nice pillows had good showers.I would stay again in that hotel. The price was right.

Service received from Selene was remarkable and so nice. We loved our time there and the atmosphere helped us restore/rejuvenate our partnership

Right located were all the action happens. We though it had food included but it did not