Be aware when booking, if you select a pool view room type, the hotel cannot guarantee this - even although this is what you’ve paid for.
We had ants in our bathroom, there was no infant cot bed when we arrived, nor when we changed room. The food was extremely repetitive and not as much variety as other all inclusive hotels.
Restaurant staff were lovely and friendly. Reception staff ultimately resolved some of our issues but not without a lot of push back and arguing. Pool area was great, grounds were lovely, water park was fun and a la carte restaurants were good.
There were lots of issues that could have been resolved with more attention prior to our arrival (knowing we had an infant so not putting us up two flights of stairs, checking the bathroom for leaks, checking the patio door to ensure it locked, thinking that if we had a cot bed in one room then we’d need it again after we changed rooms, spotting the hundreds of ants that were on the floor etc).
Overall, nice property but won’t be returning.