We were told that the hotel had two queen beds in one room for four people with air conditioning. I verfied this both in emails and by phone. This was a holiday weekend here in Nicaragua so the hotels were booked. When we arrived, we were showed the room. It was actually 2 rooms separated by a bathroom. (still not a problem for us) but one room had no air conditioning and a window of 18 inches by 12 inches. It has been 37-40 degrees celsius for days here. extremely hot. We refused the room. The hotel did NOT charge my credit card , so they were honest about that. After that, we had to search for another hotel.