Hotel Excelsior

I’m sure the hotel was nice in its day but the decor is old and used. My room was okay and clean but there are some serious plumbing issues. The room I was in had a constant gurgle sound that was extremely loud In the early hours of the morning as most everyone in neighboring rooms were showing and flushing. There was some mold in the bathroom but it did not smell bad. The only saving grace was the location.

Great location

Das hotel ist gut

The ROOM WAS HOT AS HELL... no win does to open, no AC, no comfort what so ever.... I had to get a shirt and soak in cold water and wear to sleep to get any sense of comfort. As for the hotel itself, it was fine. Clean, nice and my staff interaction was fine.

Great hotel in a central location. Additional pillows would be welcome. In room safe did not work, informed reception but no staff came to rectify the fault. Double glazing was very good on the ground floor which was just as well as my room was at the back overlooking the service yard, could not have the window open at night due to noise from the service area especially early in the morning.

The room was clean when I arrived and was serviced well during my stay. The hotel personnel were all helpful and professional. The breakfast was delicious, and the breakfast personnel were outstanding. I would stay here again.

The first room was a double I'd booked a twin The room had 1 small window with frosted glass and open it looked on to a brick wall. Nice gent at Recipient looked it up and said it should have been a double. So asked to fetch our belongings and we moved to a twin/double much better room It was very hot has the hotel dosnt have A C Had to have windows open all the time.

The hotel was very good, the staff were friendly and polite the reception area is extremely grand. The room was excellent lots of little touches you wouldn't expect like sewing kit and shoe shine kit. Only things it could have done with was a fan and a small fridge as it was very hot when we visited. It is close to the train station and the main shopping area is just across the road. Overall we were extremely happy with this hotel and will definitely recommend it if you are visiting Dortmund

The hotel has a very nice reception and bar, the room was clean and really spacious despite having three people staying in one room.The only disappointment i had was the greeting at reception, we were told to use the underground car park but not told that it would cost 13 euros per night until the car was parked and i was checked in.We were also refused an extra pillow and sheet for the sofa bed by the same lady and only got hold of these once the staff had changed shifts

Everything was good except for the horrible wifi.