Novum Hotel Excelsior

The ROOM WAS HOT AS HELL... no win does to open, no AC, no comfort what so ever.... I had to get a shirt and soak in cold water and wear to sleep to get any sense of comfort. As for the hotel itself, it was fine. Clean, nice and my staff interaction was fine.

Great hotel in a central location. Additional pillows would be welcome. In room safe did not work, informed reception but no staff came to rectify the fault. Double glazing was very good on the ground floor which was just as well as my room was at the back overlooking the service yard, could not have the window open at night due to noise from the service area especially early in the morning.

The room was clean when I arrived and was serviced well during my stay. The hotel personnel were all helpful and professional. The breakfast was delicious, and the breakfast personnel were outstanding. I would stay here again.

The first room was a double I'd booked a twin The room had 1 small window with frosted glass and open it looked on to a brick wall. Nice gent at Recipient looked it up and said it should have been a double. So asked to fetch our belongings and we moved to a twin/double much better room It was very hot has the hotel dosnt have A C Had to have windows open all the time.

The hotel was very good, the staff were friendly and polite the reception area is extremely grand. The room was excellent lots of little touches you wouldn't expect like sewing kit and shoe shine kit. Only things it could have done with was a fan and a small fridge as it was very hot when we visited. It is close to the train station and the main shopping area is just across the road. Overall we were extremely happy with this hotel and will definitely recommend it if you are visiting Dortmund