6/10 - Tốt
30/01/2026
Our stay at The Gainsborough Bath Spa was a mix of positives and disappointments. Check-in was pleasant, and the concierge team was outstanding — extremely helpful with luggage, car parking and providing information about the city.
However, the overall experience did not meet true 5-star expectations. First, I was asked to choose breakfast times before check-in was even complete, which felt unnecessary and rigid, especially as we arrived in the morning and the restaurant was virtually empty.
Second, the room heating appeared fixed at around 20.9°C. Fine for sleeping, but too cold to relax in the room. Housekeeping attended but could not resolve the issue and said maintenance would follow up. Unfortunately, no one from maintenance came and the problem was never fixed.
Third, it was not made clear at booking that spa access for hotel guests is limited to 2 hours in the morning and 2 hours in the evening, otherwise an additional £70 per person is charged. For a luxury hotel, this felt like penny-pinching rather than premium service.
Finally, on checkout the front desk effectively added £20 for “tips”. I have never seen this practice and it left a bad impression — tips should be discretionary and earned, not added without consultation.
A luxury hotel should feel effortless, transparent and guest-focused. Unfortunately, this stay felt overly restricted and transactional — not the 5-star experience the price and branding suggest.
Risto
Risto, nghỉ 2 đêm
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