We arrived and there was no one at the front desk. Then, someone staying there said just come back at 1pm so we left the luggage in the lobby. No big deal I guess. When we got back and checked in we were told there's no wifi. In the room the heater was broken, there was no water bottle in the room and no hot water.
Sapa is not a warm place and the stay here was absolutely horrific. When we complained the woman had to speak to the husband, the husband to the wife. In the end they just disappeared and we couldn't find them anywhere. I booked for 2 nights and only stayed for 1. We had to check out due to the cold, it was literally impossible to have a shower. We then rebooked another hotel the next night. I will be making a formal complaint against this property.
The only decent thing about this stay was the room's big.