Solace Hotel Santiago

We really enjoyed Solace! Beautiful hotel, very comfortable beds, free mini bar with plentiful water and sodas, wonderful rooftop deck with pool and lounge, good breakfast and yummy restaurant. Would absolutely stay here again. A few things that were cons: 1) When we booked through Hotels.com, we booked a double standard room assuming there was two beds because we had two people who wanted to sleep in separate beds. But, when we checked in, they gave us a king size bed and still called it double standard room. I am not sure if this was miscommunication between Solace and hotel.com or what - but it was very frustrating as they did not accommodate us nor did they apologize for inconvenience. 2) Service on the roof top bar was not the best. Felt like there was never anyone there and the service took forever. They also always ran out of towels. 3) Carpets had some stains in our room other things in the room needed to be touched up on, but it wasn't to the point of truly affecting our experience. 4) Shampoo and conditioner were strange and smelt weird. Overall, the pros outweighed the cons immensely.

Service, cleanliness, facilities, roof top bar & pool, gourmet food - a definite wow!!

Beautiful hotel and excellent location with near by metro. Staff neglected to send us taxi pick up at airport, one of 3 days the room was not cleaned and after requesting complementary water 3 times from reception and even went in person downstairs, nobody brought us the water even waiting until midnight. When the new receptionist came, he said there was nobody to bring us water! Also at breakfast the used mags were left on the tables and if you failed to check you could end up using some elses mag! In general hotel staff needs to be more careful with customer service. It was nice of them that they let us check in early after a long flight.

Hotel Solace was an amazing experience. The staff was extremely helpful and provided suggestions for tourist attractions and where the locals hang out. The entire staff spoke English which was incredible.

Hotel Solace was awesome! The staff was very helpful and always available. They also spoke English well. The room was large, clean and very comfortable. The hotel was easy to get to and near restaurants and shopping and a subway stop. The breakfast was better than most with many different options available. I would definitely stay there again and recommend it to friends and family.