2/10 - Kém
22/01/2026
I paid hotels.com to stay at the OYO hotel here while traveling overnight. I got to the address and was told by the hotel that they had refranchised (New sign with America's Best Value Inn) and refused to accept the hotels.com purchase. It was 2am and I couldn't stay awke anymore. They charged me again, even more to stay maybe 6 hours in an old musty hotel room with dead bugs in the sink and a large live cockroach in the shower. It was so gross I slept in my jacket and left early that morning. Now hotels.com is saying the property needs to investigate before considering refunding me. What do they need to investigate? Hotels.com is advertising and accepting payment for a hotel that technically doesn't exist anymore and America's Best Value Inn is the one telling me to my face they won't accept the payment. Additinally, if Hotel.com is contacting them- they obviously have a business relationship. So who here is double charging? Almost a couple hundred to stay in this sh*!thole for 6 hours. This is bad business. Hotel.com used to be my go to- now you cant trust them. Also told I couldn’t submit prices etc in my review.
Gwendolyn
Gwendolyn, nghỉ 1 đêm
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