Pacific Palace Beach Tower Hotel

Horrible. Hotel itself it ok, but to check in took 3 hours. It’s overcrowded. Pool is nasty filled with tons of little kids in diapers. Buffet is a joke. If your husband is hungry and you are not, they going to make sure you will not take one French fry off his plate. They watch you chew your food. Horrible. The bar itself is ok. The stuff one particular person named Sebastian Kevin is a pig. He hit on my wife while she was on the beach by telling her to kiss him and he will bring her a free drink. He is disgusting person who shouldn’t work at any hotels. He was hitting on her the whole time we were there but that was too much. When we brought it up with manager, no one seemed to find one..lack of English is a big minus. One girl spoke English and she said what he did was inappropriate and he will be fired but days later he still working the bar serving alcohol to people at the beach. Sebastian Kevin. Goes by Kevin.

Estuvimos 5 noches con el sol inclusive! 1. El check-in estuvo espantoso, estuvimos una hora y media haciendo fila para registrarnos. Existe un check-in en línea que te envían días antes sin embargo nunca funcionó. El llegar al hotel comento esto y me dijeron que efectivamente tenían problemas. 2. Habitación bonita, funcional, muy limpia, el único detalle colchines muy incómodos. 3. Alimentos y bebidas. Desayuno regular pero comida y cena muy feo, nos tocó un día que las verduras estaban echadas a perder, avisamos y comprobaron que era cierto y las retiraron al poco tiempo. Las bebidas regular. Los restaurantes de reservación como el Roxy y el de la cena romántica estuvieron excelentes, muy rica comida tengo que decir. Quisimos comer en el sushi pero nos dijeron que ese tenía costo extra, lo cuál obvio no nos agrado. 4. Servicio en alberca y/o playa muy escaso y al ir a pedir había solo una persona atendiendo para toda la gente. 5. Ubicación del hotel está excelente, restaurantes, Oxxo, todo a unos pasos. 6. Me agrado mucho el que podíamos hacer uso de los 4 hoteles.

Great location and very cheap transportation. Really good food was hard to find.

Our view was gorgeous Clean and on top of the COVID 19

Loved its location! Right on the beach and near many good restaurants. They were always cleaning and were up to following safety procedures due to Covid-19. The staff were all very friendly and helpful. Especially Jacob S.and his supervisor,not to mention the information desk staff.They were genuinely concerned for us and went out of their way to help us.I can not say Thank-you enough!

Nice view, large room but we had a problem getting the room cleaned

Nice clean room, good for families, couples. All inclusive was decent, make sure to try the crispy shrimp tacos at the Sunset resturante.

did not have a room for us

We were assigned the 5th floor. I asked if possible, to give us a higher floor. We got the 14th Floor. The panoramic views from the balcony were astonishing; Amazing. We stayed for hours and hours in the balcony just looking at the beach, the city lights, the 2 islands directly in front, the long coast and ocean waves washing ashore in front of the other beach front properties as well as ours. It was just amazing; I am lost for words. I have stayed at the Hilton Hotel in Rome, Italy overlooking the Vatican and the view from their balcony did Not Compared to the view from the Pacific Palace. The staff was very friendly and helpful with whatever questions we had. Will definitely stay here again.

Fun friendly and everything was very convenient.