Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 19 min walk - 1.7 km
Playacar Golf Club - 7 min drive - 3.3 km
Mamitas Beach - 8 min drive - 3.4 km
Xplor Theme Park - 8 min drive - 7.0 km
Xcaret Eco Theme Park - 11 min drive - 7.7 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.8 miles/20.6 km
Restaurants
Starbucks - 8 min walk
La Bartina - 9 min walk
Rolandi's - 1 min walk
Don Sirloin Playacar - 1 min walk
El Gran Taco - 11 min walk
About this property
City Express Suites by Marriott Playa Del Carmen
At City Express Suites by Marriott Playa Del Carmen, you'll be a short five-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe. A fitness centre and a children's pool are offered, and in-room conveniences include fridges and microwaves.
Languages
English, Spanish
At a glance
Hotel size
56 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 1 PM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking only available on request
Free on-site self-parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Designated smoking areas
Property amenities
Food and drink
Free continental breakfast each morning 7:00 AM–11:00 AM
Restaurant
Coffee shop
Coffee/tea in a common area
Barbecue grills
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Children's pool
What to do
Pool table
Beach nearby
Working away
24-hour business centre
Meeting room
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
Safe-deposit box at front desk
Fitness centre
An outdoor pool
Double-glazed windows
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Full-sized fridge/freezer
Microwave
Kitchen
Stovetop
Cookware, dishes and utensils
More
Daily housekeeping
In-room safe
Energy-saving switches
Recycling
Water-efficient showers only
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Parking
Guests must contact this property in advance to reserve on-site parking
Policies
Guests can rest easy knowing that there's window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Playa del Carmen
City Express Suites Playa del Carmen
City Express Suites by Marriott Playa Del Carmen Hotel
Frequently asked questions
Does City Express Suites by Marriott Playa Del Carmen offer free cancellation for a full refund?
Yes, City Express Suites by Marriott Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at City Express Suites by Marriott Playa Del Carmen?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at City Express Suites by Marriott Playa Del Carmen?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City Express Suites by Marriott Playa Del Carmen?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at City Express Suites by Marriott Playa Del Carmen?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 1 PM.
Is there an on-site casino at City Express Suites by Marriott Playa Del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.
What is there to do at City Express Suites by Marriott Playa Del Carmen and nearby?
City Express Suites by Marriott Playa Del Carmen has an outdoor pool and a fitness centre.
Are there restaurants at or near City Express Suites by Marriott Playa Del Carmen?
Yes, there's an on-site restaurant.
Does City Express Suites by Marriott Playa Del Carmen have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around City Express Suites by Marriott Playa Del Carmen like?
City Express Suites by Marriott Playa Del Carmen is a short 19-minute walk from Quinta Avenida and 16 minutes' walk from Xaman Ha Aviary.
City Express Suites by Marriott Playa Del Carmen Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
13 Jul 2024
Nice hotel. Close to Xcaret. Not to kin to the other business next door.
Minh
Minh, 1-night family trip
Verified Orbitz guest review
8/10 Very good
8 Jul 2024
Close by
James
James, 2-night romance trip
Verified Expedia guest review
2/10 Poor
7 Jul 2024
I booked a 1 king bed and they gave me 2 doubles and refused to change it
Tahnia
Tahnia, 1-night trip
Verified Expedia guest review
6/10 Good
2 Apr 2024
The beds are very small and uncomfortable
julio
julio, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Mar 2024
Fantastic!
The staff was so helpful and friendly… we felt right at home. The accommodations were immaculate and well cared for…the nearby Patisserie and restaurants were excellent.
Robert
Robert, 2-night trip
Verified Hotels.com guest review
6/10 Good
6 Jan 2024
The property was
Frank
Frank, 5-night trip
Verified Expedia guest review
2/10 Poor
20 Jun 2023
Jorge
Jorge, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 Mar 2023
Good for staying
Very clean room with kitchen. Not too small. Big fridge. All you need for cooking. Bed mattress hard, old pillows but clean.
Breakfast the same every day, could taste better.
Al lot of parking. Walking distance to shopping.
Yvonne
Yvonne, 7-night trip
Verified Hotels.com guest review
2/10 Poor
9 Mar 2023
Carlos
Carlos, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 Feb 2023
Quick solo over night
This was my second stay at City Suites. I chose it again, because the first time was so great. It is centrally located, easy to get to and has plenty of amenities. The staff are incredibly friendly and helpful. The rooms were comfortable and clean.
Jessica
Jessica, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Jan 2023
Endroit excellent aussi bien que des resorts tout inclus je le conseil a tous un gros merci !!
Ronald
Ronald, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Jan 2023
Ronald
Ronald, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Jan 2023
Very nice hotel, everything was great except location. But it was no problem. We can drive to central just 5 minutes to visit beach and back to quiet hotel for rest.
jiahong
Verified Expedia guest review
4/10 Fair
5 Jan 2023
Room they gave us smelled badly and they wouldn’t change it until their maintenance guy looked at it. The maintenance guy couldn’t do anything but still the hotel didn’t agree to change the room easily. After some further discussions and visit to room by hotel staff, they gave us another room. At breakfast they had bread but wouldn’t put butter out and even upon requesting they give only 1 pcs. Hope the service can be improved at this hotel.
Aditya
Verified Expedia guest review
6/10 Good
6 Dec 2022
AURORA
AURORA, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 Sep 2022
Hotel was good, only my room had a little bit of mold smell
Tania
Tania, 1-night business trip
Verified Expedia guest review
2/10 Poor
13 Jun 2022
THE ROOM WAS DIRTY, AND THE PERSONAL WASN'T KIND
NORMA
NORMA, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
13 Jun 2022
MARIA
MARIA, 3-night trip
Verified Expedia guest review
4/10 Fair
7 Jun 2022
Dirty dishes, uncomfortable kitchen, lack of tools for cooking.
The card doesn’t work to activate the elevator, broken washing machines, no offer of Suites has been accomplished
Carolina
Carolina, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
24 Apr 2022
Away from the touristy noise. Dining options are available within the compound.
Loreto
Loreto, 3-night family trip
Verified Expedia guest review
4/10 Fair
20 Apr 2022
The staff seem not to care. There where two of us and they were aunable to leave two bath towels, one hand towel and a floor towel. There was one or two missing every day. The small vending area doesn't have WATER!, Sometimes they change linen, other times they didn't. The location is OK buy I would not go back to it. Whindham is around the corner, same location.