Hoshino Resorts KAI Hakone puts you within a 15-minute drive of Lake Ashi and Fuji-Hakone-Izu National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant.
Languages
English, Japanese
At a glance
Hotel size
32 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 6 PM
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (aged 2 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Free local cuisine breakfast each morning 7:30 AM–9:00 AM
Restaurant
Travelling with children
Children stay for free (see details)
What to do
Hot springs
Services
24-hour front desk
Multilingual staff
Facilities
Garden
Library
Accessibility
Lift
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Minibar
Electric kettle
Slippers
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Services include deep-tissue massages and massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Renovations and closures
This property is closed from 1 September 2024 to 31 July 2025 (dates subject to change).
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as extra bedding and meals.
Also known as
Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone
Frequently asked questions
Is Hoshino Resorts KAI Hakone currently open?
This property is closed from 1 September 2024 to 31 July 2025 (dates subject to change).
Are pets allowed at Hoshino Resorts KAI Hakone?
Sorry, pets aren't allowed.
Is parking offered on site at Hoshino Resorts KAI Hakone?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hoshino Resorts KAI Hakone?
Check-in start time: 3 PM; check-in end time: 6 PM. Check-out time is noon.
What is there to do at Hoshino Resorts KAI Hakone and nearby?
On-site recreation at Hoshino Resorts KAI Hakone includes hot springs. Hoshino Resorts KAI Hakone also has a garden.
Are there restaurants at or near Hoshino Resorts KAI Hakone?
Yes, there's an on-site restaurant.
Does Hoshino Resorts KAI Hakone have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hoshino Resorts KAI Hakone like?
Hoshino Resorts KAI Hakone is located on the waterfront in Yumoto, a short 10-minute walk from Tenzan Onsen and 19 minutes' walk from Gyokuren Shrine.
Hoshino Resorts KAI Hakone Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Exceptional
5 Jul 2024
Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Jul 2024
Francesca
Francesca, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 Apr 2024
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Cat
Cat, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 Apr 2024
YOAV
YOAV, 2-night trip
Verified Hotels.com guest review
4/10 Fair
26 Mar 2024
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Koray
Koray, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
26 Mar 2024
Gavin
Gavin, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2023
rooms were best we stayed at by far quality beds
Andrew
Andrew, 2-night family trip
Verified Orbitz guest review
10/10 Exceptional
21 Nov 2023
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Pierluigi
Pierluigi, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
2 Nov 2023
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Alyssa
Alyssa, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 Feb 2020
A memorable trip.
Excellent services.
Relaxing atmosphere and good experience with Japanese banquet meal.
Wendi W Y
Wendi W Y, 1-night trip
Verified Hotels.com guest review
6/10 Good
4 Dec 2019
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
4 Dec 2019
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
Verified traveller
2-night family trip
Verified Expedia guest review
10/10 Exceptional
8 Jul 2019
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
Verified traveller
1-night romance trip
Verified Travelocity guest review
10/10 Exceptional
21 May 2019
Excellent hotel, excellent staff and amenities available. Onset very good
Verified traveller
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Apr 2019
Great place to visit , Excellent food, beautiful design
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
14 Apr 2019
Amazing location and onsen was a real highlight. Food was delicious and out of this world - fantastic!!!
dan
dan, 2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
27 Dec 2018
Relaxing and tranquil!
Excellent Onsen and well worth the trip from Tokyo. Highly recommend!
scott
scott, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2018
Comfortable, good staff and very relax
Chen chen
Chen chen, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
22 Sep 2018
The room was stunning with a great river view to fall asleep to. The futon actually ended up being more comfortable than the beds.
Verified traveller
1-night trip
Verified Orbitz guest review
10/10 Exceptional
23 May 2018
Super friendly staff! We were offered plum drink and hot towels at check in.
elayboy
elayboy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 Nov 2017
Nice welcome check in.
Nice food and atmosphere.
Nice staff.
It would be nice if they have staff who speak English at the front desk 24 hours available.
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
4 Nov 2017
julie l pulk
julie l pulk, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 Jul 2017
Beautiful ryokan. One of the best resort experiences you will have.
Verified traveller
2-night trip
Verified Orbitz guest review
10/10 Exceptional
31 Jul 2024
Soon Yong
Soon Yong, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Jul 2024
Hermosas vistas
Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación