This is a complex review. The accommodation is a sub lot, part of a large hotel. The hotel was great! Staff went way beyond what was necessary. However, the actual 'Premier Coastal' apartment had some serious flaws. It was a self catering room, yet very little crockery and no cleaning products had been left. (This is an expectation in rooms of this kind.) Also, as a part of the deal the maid service was only every 5 days. Thus without complaint we had no ability to clean anything, or have the bedding changed. (Hotels.com have offered some recourse due to this.) After repeated complaints to the main hotel staff our room was cleaned every day, during the second week.
Additionally, as a sub let there is no signage for the hotel, so arriving was difficult. our cab driver found it by address, rather than name! Nowhere on the booking is Starcity, the hotel mentioned. This would have allowed a much easier transfer from the airport.
As semi residents of the hotel we were able to use their open air pool and private beach area, both of which are fantastic. A long sandy beach with very little tide, with clean warm water safe to swim in. Nha Trang is a fast developing holiday destination & I understand why. The beach is brilliant and food & drink cheap and plentiful. The weather was hot and skies mostly clear, excellent for April!
It is difficult to recommend the part of thee hotel we stayed in for the reasons mentioned, but the actual hotel seemed very good.