Hierapark Thermal & Spa Hotel

I had a wonderful time. The hotel was clean, the thermal pool was amazing, and friendly staff. Location was close to hieropolis and pamukkale. The breakfast buffet was good too. Overall i had a good experience. And i was able to check in early to the hotel. The receptionist (i dont remember her name) was great for doing that.

Hotel was clean and maintained but a little soulless - felt a bit like a business hotel with nothing above and beyond necessity. The outdoor thermal spa and hammam were nice - though the indoor pools and saunas were closed (suspect due to covid) and we didn’t use the outdoor pool. We ate both breakfast and dinner in the restaurant, both served as a buffet. The food was nice enough with some good salad options but again nothing hugely special (though the Turkish delight on offer was great!) The staff in the restaurant were polite enough but there was little interaction - they had several big tour groups staying so we’re fairly busy with them. However the staff on reception were great! We had some issues with our pre-booked transfer (not booked via the hotel) and the staff were really great at trying to help us sort it, even calling the company on our behalf to speak to them in Turkish and assess the issue. In terms of the location it is a little further away from the main pammukale entrances so you have to either get a bus or a taxi. The bus station is round the corner and cost us 7TL for two people but it took forever to get there as it’s a public bus so stopped at lots of other places. While the hotel directed us to the station they weren’t hugely helpful with details so we weren’t aware it would stop and got to the site an hour later than we wanted and getting the bus back was harder! Over all it does the job!

Camera vecchia e che puzzava di fumo (come spesso accade in Turchia). Arredo senza senso con una mezza cucina che non serve a nulla. Asciugamani e prodotti da bagno di pessima qualità, doccia totalmente distrutta (noi avevamo la suite 3315, immagino le altre camere). Camerieri del ristorante molto svogliati e imprecisi (ci hanno detto che il ristorante chiudeva alle 23:00 invece ha chiuso alle 22:00)

Beautifully appointed hotel with spacious rooms. Suites have wrap around decks with great views of the pool & valley. Staff is very kind & helpful. Would definitely stay again.

Near Heiroplis and Pammukale. Nice view out the window.

Nice hotel about 10 minutes drive from pamukkale travertine. It is 5 min walk from karahayıt village market. The hotel is generally very good. The communal areas are very nice . The reception lobby and lounges and terraces are very nice and furnished with lovely funiture. The area around the pool is also very nice. The dining room looks out onto the pool and there are some pool side tables where you can eat if you wish. We had breakfast and dinner. Food is ok but i would say choice could be better I would rate food 5/10. Rooms are clean and good size. Shampoo conditioner and body wash provided. Slippers toilet paper and towels provided. Bath robe given on request. No cotton buds. Rooms attended to daily. Kettle and two cups with tea and coffee provided replenished daily. Fridge (no mini bar). NO safe box in our room which is not good. 2x 500ml bottles are given each day complimentary per room. Drinks prices were reasonable and room service prices okay. E.g burger was 18 tl in your room and sparkling water 6 tl. The hotel has 6 pools. The main outdoor pool is large but was cool. The outdoor thermal pool was nice and warm and has a cave effect which looks a little dark from outside but us fine when inside. There are 4 other inside pools appx 8mx5m each 1 clear and 1 thermal for ladies only. 1 clear and 1 thermal for all. All the pools looked well kept and clean. Staff were helpful and most speak english. The food could be better but overall very good.

The hotel and facilities is good, transport link is great, staff is friendly just the language barrier. Very poor internet / wifi connection. They could also do better with breakfast, poor selection.

Very rude staff and the breakfast was totally awful

The hotel is located at the beautiful location with a nice building. I provides all the basic amenities. Staff is friendly and helpful. The best part of the hotel is the type of pools like thermal indoor & outdoor pool, regular pool for adults, small seperate pool for kids with rides. In the evening they open the pool side bar and play the music as per guests choice

Completely splendid experience. Top breakfast with wide selection of fruits, vegetables, seeds, eggs, etc. Waiter made really good effort to make us feel welcome and provided even coffee after the bar was closed. There are several indoor and outdoor thermal pools (separated for man and women) and outside regular pool for cooling down which provide great way how to relax. Highly recommended. Probably the best hotel in the area