6/10 Good
8 Aug 2024
We stayed at the newly built condo. Rooms were clean and spacious with great views. The pool and restaurant were good too. The gardens, the playground and the areas were the animals live could use better maintenance i.e. there were some nails sticking out from some pieces of wood, the protective floor at the playground was torn out etc.
Overall it would have been a great experience if we had not faced a very disturbing issue with the restaurant: our son is celiac and we had chosen this hotel as it provides gluten free options (we had actually stayed there in the past and had no issues).
However, this time our son was glutened as they provided us with wheat bread during breakfast assuring us it was gluten free. Luckily our son is asymptomatic but this is a very serious mistake - cannot even imagine what would have happened if our son was allergic and the restaurant poorly catered his needs. I spoke to the managers only after I asked for it and they said it was a one time human error however there was no action taken afterwards to rectify the situation other than a simple apology.
Not sure I can recommend this property given all the above along with the fact that I think it is overly priced for its offerings.
EVANGELIA
EVANGELIA, 3-night family trip
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