Does High Street Kensington Apartments offer free cancellation for a full refund?

Yes, High Street Kensington Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at High Street Kensington Apartments ?

Sorry, there's no on-site parking at High Street Kensington Apartments .

What are the check-in and check-out times at High Street Kensington Apartments ?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is 11 AM.

Does High Street Kensington Apartments have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes an espresso maker, cookware and a fridge.

Does High Street Kensington Apartments have any outdoor private spaces?

Yes, each apartment features a furnished patio.

What's the area around High Street Kensington Apartments like?

High Street Kensington Apartments is in London City Centre, a short 5-minute walk from High Street Kensington Station and 13 minutes' walk from Hyde Park.

High Street Kensington Apartments , London: Info, Photos, Reviews

10/10 Exceptional

4 Sep 2025

Great location and with an embassy next door there was a 24x7 discreet police presence making it feel very safe. I would recommend and stay there again

Laura, 4-night trip

8/10 Very good

26 Oct 2025

The location is simply amazing- being right by Kensington Gardens, the underground, multiple grocery stores, and plenty of shopping. While the apartment could benefit from a deep cleaning and some maintenance, it didn’t feel dirty or unsafe at all. It was well appointed with everything you need to make the place your home away from home.

Phillip, 10-night trip

10/10 Exceptional

3 Dec 2025

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

Christopher, 2-night trip

10/10 Exceptional

3 Jul 2025

Great location, very convenient transportation, the apartment is very roomy, perfect for 4 of us

Xin, 3-night trip

10/10 Exceptional

26 Jun 2025

A Lovely Place to Stay!

We loved this flat so much. It was very comfortable - beds were cozy, and we loved its close proximity to shops, the tube, and lots of restaurants. We restocked any items like toilet roll as needed, but loved having a full kitchen and laundry!

Jillian, 9-night trip

10/10 Exceptional

24 Jun 2025

The communication with the virtual check in was great and any concerns were quickly addressed. Area is walkable close to Kensington station and lots of restaurants and stores within walking distance.

Amy, 6-night trip

10/10 Exceptional

21 Aug 2025

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out. It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal. Overall, it was a really lovely stay. The air conditioning was very nice.

Katie, 4-night trip

8/10 Very good

14 Jul 2025

Nice place for visiting Central

Corresponds to the description. Parking it is an issue, in fact is not possible for tourists.

Liviu, 1-night trip

2/10 Poor

13 Nov 2025

Disappointing Stay The apartment was generally not clean, and both the sofa and one of the four kitchen chairs were unusable. Communication with the property was extremely difficult — even after several requests, clean towels were not provided for all guests. Customer service was very poor, and they even claimed that previous written reports about the issues didn’t exist. It’s clear that guest satisfaction is not a priority for them.

Miina, 4-night trip

8/10 Very good

2 Aug 2025

Great location. Staff was great, even after we lost a set of keys. Unfortunately the dryer function on the dual washer/dryer unit didn’t work and we had to air dry a load. Also ran out of soap in the bathroom on the last day.

Benjamin, 3-night trip

10/10 Exceptional

26 Jun 2025

Really great location! Kensington high street is literally seconds from the doorstep. Nicely appointed appartement. Clean and modern. On the down-side, some of the furniture is a little tired (not the most comfortable sofa etc), kitchen isn’t very well stocked. This wasn’t a big deal for us. We would definitely stay again!

Jason, 3-night trip

6/10 Good

17 Aug 2025

Nice location but apartment not the best

The furniture Is old and dirty. The floor is all scratched. People staying on top of us were running and moving furniture for a whole night. Could not sleep. Lift was broken. Had to take up all our luggage through the stairs

Maya, 5-night trip

8/10 Very good

27 May 2025

Great location. Nice apartment. Reception is nice but service is a bit slow. Requested for more trash bags (5nights) and light repairs in the middle of our stay but was not taking care even before we leave.

Cherry, 6-night trip

4/10 Fair

21 Jun 2025

Location is very good having good restaurants, Whole Foods, Hydepark etc nearby but the facility condition was not good. Service staff were all friendly and supportive but a bit

Kureha, 2-night trip

8/10 Very good

21 Jun 2025

Great location, beautiful architecture, authentic London experience. On the negative side we got only one key and since apartment was on a fifth floor someone would have to go down the stairs to open the door and climb back to fifth floor without the elevator. Sofa bed is worn out and should be replaced.

Robert, 4-night trip

6/10 Good

2 Jun 2025

I loved the idea of this place! The location is fantastic and the communication and check-in process went very well for us. However, the apartment is in serious need of a thorough cleaning. The living room furniture is filthy, the bathrooms were dirty, there was food under the kitchen table. Some of the cabinets are in need to repair.

Connie, 3-night trip

4/10 Fair

22 May 2025

Strange place.

The check in process was terrible. I was waiting for 30 minutes for someone to arrive and check me in even though i had messaged many times about my check in time.

1-night trip

6/10 Good

17 Jul 2025

nice area of town, apartment is limited

Overall the area of London was great and the flat was centrally located. The washing machine didnt dry the clothes and the AC in the unit was very minimal so we had to go purchae fans. Also, they didnt furnish hand towels so we had to go buy them as well. You have to call to have get new towels and they didnt offer a cleanign service so we had to take out trash and clean the unit.

MIchael, 8-night trip

10/10 Exceptional

25 May 2018

I can really recommend the BShan apartments, nice, quiet and good space in the apartment.

Lena, 3-night trip

2/10 Poor

1 Aug 2025

BAD BAD BAD. Don’t stay at this dirty place unless you want to get bitten by fleas. By day 3, we were covered in itchy bite marks that ruined our trip. Most things are broken and need to be replaced and they really need to deep clean and fumigate the place. We complained and while they were responsive, they cleaned it again, the problem didn’t go away (even after ‘deep cleaning’ it was still dusty) and when we asked for a refund, only offered a 5% discount, which is not acceptable imo. Location is great, but that’s it. I wouldn’t recommend.

Nebil, 9-night trip

2/10 Poor

2 Jun 2025

I was unable to stay at this hotel due to a payment issue. The link the hotel sent was unserviceable and the front desk could not accept payment. Very disappointing! I had to find alternate accommodations at the last minute

Ralph, 4-night trip

2/10 Poor

29 Jun 2025

very bad, check in process took very long, inconvenience payment at the hotel, cannot pay at the property in spite it stated on hotel.com you can, aircon not working properly, very hot, no one attended to our multiple requests for aircon problem, tissue paper and cleaning of garage can, no one even noticed there was a big garbage bag outside our room door for a few days, no staff present at the property for any assistance required

Margaret, 6-night trip

2/10 Poor

20 Jun 2025

DO NOT STAY IN THIS PLACE!

the place had bed-bugs. we had to run away once we found it. the bedrooms are tiny and most bedrooms had a fake window. the apartment is damp, some pictures are probably taken from a different apartment, since it was definitely not what we saw in our apartment. the paint is falling some of the walls. you cant even fit a suitcase in the bedrooms. the "management" of the place did not provide us a full refund, even though we immediately informed them of the problems. very disappointing.

noam, 4-night trip

6/10 Good

6 Aug 2025

Maintenance not a priority

This was in a great location convenient to tube and shopping/dining. Because there is a consulate office/residence next door it has police present 24 hours outside. The apartment was spacious (bathrooms small as typical of urban areas in London). Maintenance of the building didn’t seem a priority so don’t necessarily expect the laundry amenities or showers that drain,etc. we ended up having to use a laundromat and it was a bit of a commute since the residences in this neighborhood all have laundry and there aren’t big hotels nearby. I really don’t think I would recommend this specific property just the location. If you do book you may want to mention that you are specifically booking because of laundry or AC amenities. Those were my main requirements other than the area being safe and convenient. We enjoyed our stay in Paris at Hotel Eiffel Turenne and our last night in London at the Standard (very convenient to the Eurostar train station and Londons biggest underground tube station with multiple lines). Don’t be filled by my name, I gave both of those hotels 5 stars 😉

This is a picture of the laundromat we were forced to use. Not a good experience because coin operated and no change machine or attendant in the evenings. Ironically when we got to Paris our hotel was right next to a modern laundromat 🤦‍♀️

Karen, 5-night trip

2/10 Poor

23 Jul 2025

Absolutely Unacceptable – Avoid This Property at A

We booked this property through Hotels.com and had an extremely distressing experience. When we arrived, we found visible vomit on the bed, clearly left by a previous guest. It was disgusting and unacceptable. While the host eventually sent someone to change the sheets, the bare mattress was left uncovered, raising serious concerns about cleanliness and contamination. This was not just unpleasant — it was a health and hygiene issue. I was already feeling unwell, and being expected to stay in such an environment was unsafe and irresponsible. We left the property immediately because it was unfit to occupy. To make matters worse, despite clearly explaining the situation and requesting a refund, our request was denied. The host claimed we “refused help,” which is not true — we simply could not remain in such unsanitary conditions. We are extremely disappointed with both the property and Hotels.com for failing to take accountability and protect guests. I strongly urge others to think twice before booking this listing or trusting that your concerns will be taken seriously. We expected at least the minimum standards of cleanliness, and even that was not met.

Ricardo, 3-night trip

High Street Kensington Apartments

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