Fraser Suites Muscat

The front of house service was extraordinary. Huge apartments, gym facility and pool. We was allowed an early check in on arrival which was very helpful. A few teething issues, when we arrived we had to request robes and slippers which were not in the apartment - however they brought them up straight away. They only gave us 4 capsules of coffee despite that we was there 8 days - when I requested more for each of the remaining days they charged it to the room. No toiletries in the bathroom other than a small shampoo and conditioner, they never cleaned the kitchen floor once, I also left quite a few belongings in the room on the bed at checkout, some electricals, some clothes and some books, I called the hotel to see if I could collect these and they were never handed in, some of these items were quite expensive and it’s a shame that the housekeeping staff were untrustworthy. Although the front of house staff and restaurant staff were incredible, the small issues bugged me and my left belongings being taken left a bad taste in my mouth. I wouldn’t personally rate The overall experience of this hotel a 5*

Amazing location with easy access to top tourist spots all around. Unfortunately road access was limited due to ongoing construction in the area which will hopefully be short lived.

Very clean ,wide ,super well designed and comfortable suite with a professional staff and excellent attitude. Well done gentlemen and keep it up 👍🌹

Good amenities (eg is washing machine). Comfortable bed.

We stayed in first floor room, the room was unclean, sofa was wet, stains, and poor musty smell in room. Was told on arrival that room was not ready despite checking in at 8pm. Overall, room needed a proper clean. Breakfast was ok.

A lot of space, large doors and good service. A full kitchen, the proximity of mails.

All super

IT was very hard to adjust temperature in the room

An enormous appartament and a really lovely hot swimming pool on the roof

We stayed in this chain for the first time and our experience was nothing short of just "awesome". The folks at the front desk are very courteous and well informed. They even followed-up on our requests and ensured that they were addressed. Mr. Shubhankar (at the front desk) will have to come in for special mention here. His efforts were instrumental in our stay being as comfortable as it was. Also, for some reason we were upgraded to a two-bedroom suite, which was a very spacious and comfortable apartment. The Nespresso machine in the room was a winner as far as I'm concerned. All in all, a great stay and the location of the property too is quite good.