6/10 - Tốt
02/12/2025
Check-in staff were excellent.
Room was sold by yourselves as Ocean view, but was told at check-in it was Pool view. You could not see either as it was ground floor and view blocked by shrubs and trees. The gardens were well maintained, however.
Bathrooms tried and lounge sofa's (wicker framed) were VERY comfortable.
Lighting could have been brighter.
Very noisy in the lounge/dining/kitchen area due to the old aircon AND standalone dehumidifier (which I emptied twice, once the next morning and again the last morning (it was turned it off in-between because of noise and heat it generated).
We went back to reception our first morning and spoke to a different person about failed bulbs, no plug in the sink, blocked shower head (1/3 of it not working), the room view description and what we were told vs what we could see, and the people above tipping cig butts over their balcony onto ours. We gave them the issues in writing.
That reception person (who we never saw again) just blamed Expedia for incorrect information and didn't want to know what we were told at check-in.
They clearly didn't care as NOTHING was fixed either during our stay.
WOULD NEVER STAY THERE AGAIN.
Kevin
Kevin, nghỉ 3 đêm
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