The Ann Hanoi Hotel & Spa puts you a short five-minute drive from Hanoi Opera House and Hoan Kiem Lake. Guests can indulge in deep-tissue massages, and The Onyx House serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge and a health club are other highlights. Fellow travellers love the helpful staff.
Languages
Chinese (Mandarin), English, Spanish, Vietnamese
At a glance
Hotel size
108 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Parking
Free on-site self-parking
On-site parking is limited
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
Restaurant
Bar/lounge
24-hour room service
Working away
Business centre
3 meeting rooms
Computer station
Conference space (2067 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bike hire
Facilities
1 building/tower
Safe-deposit box at front desk
Health club
An outdoor pool
Spa services
Steam room
Banquet hall
Accessibility
Lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchairs available on site
Tile flooring in room
Hardwood flooring in room
Room amenities
Be entertained
42-inch TV
Cable TV channels
Home comfort
Air conditioning and heating
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Iron/ironing board
Sleep well
Blackout curtains
Soundproofed rooms
Free cot/infant bed
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.
Dining
The Onyx House – This restaurant serves breakfast, lunch and dinner.
An Lam – This rooftop bar serves lunch and dinner. Open daily.
Fees & policies
Refundable deposits
Deposit: VND 600000.00 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately VND 350000 for adults and VND 175000 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for VND 1009470.0 per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Property Registration Number 0102842559
Also known as
Ann Hanoi Hotel
Ann Hanoi
The Ann Hanoi
The Ann Hanoi Hotel Spa
The Ann Hanoi & Spa Hanoi
The Ann Hanoi Hotel & Spa Hotel
The Ann Hanoi Hotel & Spa Hanoi
The Ann Hanoi Hotel & Spa Hotel Hanoi
Frequently asked questions
Does The Ann Hanoi Hotel & Spa offer free cancellation for a full refund?
Yes, The Ann Hanoi Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ann Hanoi Hotel & Spa?
Yes, there's an outdoor pool.
Are pets allowed at The Ann Hanoi Hotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Ann Hanoi Hotel & Spa?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Ann Hanoi Hotel & Spa?
Check-in start time: 2:00 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at The Ann Hanoi Hotel & Spa and nearby?
The Ann Hanoi Hotel & Spa has an outdoor pool and a steam room, as well as spa services.
Are there restaurants at or near The Ann Hanoi Hotel & Spa?
Yes, there's an on-site restaurant, The Onyx House.
What's the area around The Ann Hanoi Hotel & Spa like?
The Ann Hanoi Hotel & Spa is in Hai Ba Trung, a short 12-minute walk from Hanoi Opera House and 18 minutes' walk from Hoan Kiem Lake.
The Ann Hanoi Hotel & Spa Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Jan 2025
Jan-Erik
Jan-Erik, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Oct 2024
The property and the ameities were in top condition, the staff was very curtious, in a good and quite area, breakfast was awesome.
kulvinder
kulvinder, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
1 Oct 2024
Nice staff. Spa is convenient.
FELIX
FELIX, 1-night trip
Verified Expedia guest review
10/10 Exceptional
1 Oct 2024
Becky
Becky, 1-night trip
Verified Orbitz guest review
2/10 Poor
2 Sep 2024
Breakfast for 2 was very expensive. Ripoff!! In Hanoi, you can go to a nice restaurant and pay half that or less and get better food.
Mark
Mark, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 Aug 2024
great hotel
Brent
Brent, 3-night trip
Verified Wotif guest review
2/10 Poor
22 Aug 2024
The breakfast is very expensive and terrible! I was charged $27 for breakfast for two people in a city where you can get a very good breakfast for two for less than $10.
RIP OFF! DO NOT STAY HERE!
Mark
Mark, 3-night trip with friends
Verified Expedia guest review
8/10 Very good
20 Jul 2024
A lovely hotel
Russell
Russell, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
8 May 2024
I like that is was close the old quarter
Tammy
Tammy, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 Apr 2024
Long
Long, 1-night trip
Verified Expedia guest review
8/10 Very good
9 Apr 2024
Diana
Diana, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Apr 2024
Roman
Roman, 3-night trip
Verified Expedia guest review
10/10 Exceptional
25 Mar 2024
The location was great and the hotel was lovely. All the staff were fantastic and made our stay so memorable. Thank you ❤️
Riyani
Riyani, 3-night family trip
Verified Expedia guest review
6/10 Good
10 Feb 2024
Outstanding staffing, professional and friendly but it took them more than 40 min to give us the clean towels that we requested. We booked an extra night, previous nights were with the Gate1 tour, and they wouldn't give us the breakfast buffer that we had with Gate 1. We could have booked at another hotel in the Old Qtr that was cheaper ($15 USD) and has better reviews. BTW, the breakfast buffer has fewer selections compared with other hotels that we stayed and the food quality was just average. I gave 3.5 stars mainly due to the outstanding staffing.
Kevin
Kevin, 1-night family trip
Verified Expedia guest review
6/10 Good
4 Feb 2024
The staff was excellent but we had no air-conditioning so our room was extremely hot. Asked if they could turn the air on and they said they couldn't. Also we could not open the windows.
Henry
Henry, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 Dec 2023
Very good
Sally
Sally, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Dec 2023
Good value for money with a very nice spa. Extremely helpful and attentive service.
Peter
Peter, 1-night trip
Verified Expedia guest review
10/10 Exceptional
1 Nov 2023
We definitely recommend the Ann Hanoi
Our room was very nice. The staff very friendly and helpful during checkin, dining and checkout. Professional and curteous throughout our stay. Convenient location for sightseeing.
Michael
Michael, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Sep 2023
First I want to say that it’s a really nice hotel to stay at. It’s beautiful and spacious. The staff is also nice.
BUT I don have to say that they are currently doing some renovations and it’s VERY loud. They even start at 8h45 am this morning.
Renovation can be inevitable but they should tell us upon arrival. Not even a comment about it. Plus we had the room at the 10th floor as they do the construction at floor 11..
For compensation, they could offer a happy hour or discount at the restaurant.. nope. Nothing.
They even make me pay my btl of water as I was checking out en mention that with all the trouble it would have been a minimum.
Hopefully it will be finish soon cause otherwise I really like the hotel and I recommend it. Maybe just ask to be put on a lower floor or ask when they are working / or if it’s finish
Caroline
Caroline, 2-night trip with friends
Verified Orbitz guest review
10/10 Exceptional
28 Aug 2023
Nice hotel undergoing some renovations Safe and clean. Nice staff.
Debra
Debra, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 Mar 2023
LAURIE
LAURIE, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Jan 2023
Jon
Jon, 1-night trip
Verified Expedia guest review
8/10 Very good
26 Dec 2022
Nice area.
Mai
Verified Expedia guest review
8/10 Very good
11 Dec 2022
Ramachandran
Ramachandran, 2-night trip
Verified Expedia guest review
8/10 Very good
17 Jul 2020
It was fine, clean, simple, only 2 dishes on room service due to Covid. A good business style hotel. The pool area had a terrible view and was a little neglected but the gym looked good. For some reason when I was there, every time I was in reception (including check in and check out) there were probably 20 screaming kids playing there.