Front desk staff was excellent, very friendly. Husband had an odd encounter with a gal in the bar, possibly hostess? They had closed already and the front desk had him go to the bar to ask her for ketchup (I forgot to ask at McDonald’s for my daughter, we didn’t get in until after 9:15 checked in and then ran to grab quick easy food as my daughter had a soccer game early the next day), the lady in the bar/restaurant area was very rude to him and said “the bar is closed!!” He explained he was just looking for ketchup packets and she responded “the kitchens closed, can’t help you.” Just didn’t seem very hospitable, a friendly sorry I can’t help you we’ve closed for the evening, or a hey let me see if I can find something real quick would have been nice. Otherwise the rest of our stay was very pleasant.