This was by far the worst hotel experience I’ve ever had.
First of all, the kids' beds were placed directly on the floor, as if they were animals. On top of that, the mattresses were so uncomfortable you could feel every spring. When I brought this up, I was told there was nothing that could be done.
The room was freezing cold when we arrived, despite checking in online beforehand. It took over 3 hours to warm up, during which time my kids had to sit in the cold. They even had to sleep in freezing conditions, which was completely unacceptable.
To make things worse, the room lacked basic amenities like plug points or USB ports - nothing near the bed, which is a serious concern.
For the same price as a Premier Inn, this hotel is an absolute waste of money. Save yourself the hassle and stay elsewhere.