6/10
The hotel staff does not know their parking agreement. They referred us to a specific parking garage where they have a discounted agreement with, when it was time to check out, they give us a hotel card with a signature for the garage to apply the discount. The garage refused to apply the discount as we needed a card from the hotel with a bar code. The garage stated that the hotel only had 25 spaces and that they had run out of spaces. This was not explained to us at check in, we were given the understanding that the special rate was guaranteed. When we claimed the difference at check out, the hotel refused stating that the parking contract was between us and the garage. The Manager, Duarte, claimed there was nothing he could or would do. We will not stay there again because we believe we were mislead intentionally
Lurdes
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