This was 1 of 2 4 star hotels in the city, that is why I chose it. We were supposed to have adjoining rooms, but in one of the rooms, the sink didn’t drain and the phone didn’t work. The other part of our party was moved to a different floor to find a functional room. During our 3 night stay, our room was NEVER serviced. We were told after the first night that we had to request that the room be serviced, but it still didn’t happen. When we requested clean towels, it took 3 calls and a visit to the desk. After the second night, it took 5 requests over the course of the day. The staff overall, didn’t seem to care. Will not stay there again and would not recommend.