4/10
I paid over £600pn for a suite on room only basis so I could stay with two kids. I was expecting something lovely but we got less than basic. The whole room was tired. Windows don’t open. No curtain in the living room. Bottle of water warm as just on the side. No milk for for coffees. Fridge empty. Walls we're grubby. Bathroom looks like it belongs in an old peoples home. Furniture is poor quality and the bed was an uncomfortable double. There was rubbish in the hallways. Plugs and light switches didn’t work in the room. Extra bed requested not made up. Shower leaks out all over the floor. Restaurant floors held together with tape. Breakfast counters were so gross, covered in food and juice that we walked out and went to a cafe. They made the bed but left PJs in a pile on top of the air con unit and didn’t give clean glasses. Only basic toiletries provided. The pool area was less than inviting. Very dark and run down. All in all, poor experience. Literally only positive is central location. Definitely doesn’t fit usual 5* expectations.
Martha
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