Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
What's nearby
Shanghai Centre - 1 min walk
Jing'an Temple - 8 min walk
Former French Concession - 12 min walk
People's Square - 3 min drive
The Bund - 4 min drive
Getting around
Hongqiao International Airport (SHA) - 21 min drive
Pudong International Airport (PVG) - 48 min drive
Shanghai South Railway Station - 10 min drive
Shanghai Railway Station - 14 min drive
Nanxiang North Railway Station - 17 min drive
Jing'an Temple Station - 8 min walk
West Nanjing Road Station - 11 min walk
Changping Road Station - 12 min walk
Train station drop-off (surcharge)
Train station pickup (surcharge)
Restaurants
鱼门客栈 - 2 min walk
View Coffee - 2 min walk
魔都巴扎 - 4 min walk
王家沙点心店 - 5 min walk
敦煌小亭 - 5 min walk
About this property
The Portman Ritz-Carlton, Shanghai
At The Portman Ritz-Carlton, Shanghai, you'll be a short five-minute drive from The Bund and Jing'an Temple. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at Portman's, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a hot tub. Fellow travellers love the helpful staff. Public transportation is only a short walk: Jing'an Temple Station is 8 minutes and West Nanjing Road Station is 11 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
593 rooms
Arranged over 45 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Express check-out available
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child stays free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Parking
On-site self-parking (CNY 120 per night)
On-site parking is limited
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Transfers
Train station shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Travelling with children
Children stay for free (see details)
Local/corner shop
Lifeguard on-site
What to do
Fitness classes
Shopping
Working away
Business centre
11 meeting rooms
Computer station
Conference centre (60665 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Garden
Fitness centre
An outdoor pool
An indoor pool
Shopping centre on-site
Hot tub
Sauna
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
Comprehensive recycling policy
No plastic coffee stirrers
Lockers available
Banquet hall
Accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Portable bath seats
Transfer shower
Well-lit path to entrance
Room amenities
Be entertained
Cable/satellite TV channels
Home comfort
Climate-controlled air conditioning and heating
Minibar
Electric kettle
Dressing gowns and slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout curtains
Turndown service
Premium bedding
Pillow-top mattress
Free cot/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Individually furnished and decorated
Freshen up
Separate bath and shower
Hairdryer
Towels
Stay connected
Desk
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
Recycling
Water-efficient showers only
Special features
Dining
Portman's – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Refundable deposits
Cash deposit: CNY 5000 per day
A damage deposit of CNY 1000 will be collected before check-in
Optional extras
Full breakfast is offered for an extra charge of approximately CNY 288 for adults and CNY 144 for children
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities or services will be unavailable from December 18 2024 to December 31 2024 (dates subject to change):
One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from 26 November to 30 June:
One of the swimming pools
Children & extra beds
Rollaway beds are available for CNY 408.1 per night
Parking
Self-parking costs CNY 120 per night
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a deadlock on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai
Frequently asked questions
Does The Portman Ritz-Carlton, Shanghai offer free cancellation for a full refund?
Yes, The Portman Ritz-Carlton, Shanghai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Portman Ritz-Carlton, Shanghai?
Yes, there's an indoor pool and an outdoor pool. One of the swimming pools will be unavailable from December 18 2024 to December 31 2024 (dates subject to change).
Are pets allowed at The Portman Ritz-Carlton, Shanghai?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Portman Ritz-Carlton, Shanghai?
Yes. Self-parking costs CNY 120 per night. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at The Portman Ritz-Carlton, Shanghai?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at The Portman Ritz-Carlton, Shanghai and nearby?
On-site recreation at The Portman Ritz-Carlton, Shanghai includes fitness classes. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. The Portman Ritz-Carlton, Shanghai also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near The Portman Ritz-Carlton, Shanghai?
Yes, Portman's offers international cuisine.
What's the area around The Portman Ritz-Carlton, Shanghai like?
The Portman Ritz-Carlton, Shanghai is in Jing'an, a short 8-minute walk from Jing'an Temple Station and 8 minutes' walk from Jing'an Temple.
The Portman Ritz-Carlton, Shanghai Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
8.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
7 Nov 2024
Exactly what I expected from the Ritz
David
David, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Very good , good emplacement
Sébastien
Sébastien, 1-night business trip
Verified Hotels.com guest review
6/10 Good
20 Oct 2024
HUA
HUA, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Sep 2024
CHUNGTA
CHUNGTA, 4-night trip
Verified Expedia guest review
10/10 Exceptional
11 Sep 2024
Right in the downtown area of PuXi. Location is perfect! The room seems a little outdated but still very clean. Staff is very friendly and prompt. Breakfast buffet has a wide selection from Chinese to western options.
Fa
Fa, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
9 Sep 2024
ZEHUA
ZEHUA, 3-night trip
Verified Expedia guest review
10/10 Exceptional
9 Sep 2024
Alan
Alan, 5-night trip
Verified Expedia guest review
10/10 Exceptional
4 Sep 2024
Excellent stay
Omrita
Omrita, 5-night business trip
Verified Expedia guest review
10/10 Exceptional
2 Sep 2024
Harry
Harry, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 Aug 2024
sebastian
sebastian, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
20 Aug 2024
This is not exactly Ritz Carlton's standard. The room is small and not well maintained. We felt the room is similar to a 3-star hotel. The breakfast is great, but we hope to have oatmeal and soft-tofu in the morning.
Jennifer
Jennifer, 3-night family trip
Verified Orbitz guest review
10/10 Exceptional
17 Aug 2024
Super Friendly
Feng
Feng, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 Aug 2024
Han-En
Han-En, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 Aug 2024
vicky
vicky, 2-night trip
Verified Hotels.com guest review
2/10 Poor
29 Jul 2024
The lady who checked us out was cold. She made me pay for my and the kids' breakfast even though we didn't go to the buffet on the 2nd morning. (The buffet staff scanned my room card on the first day, we didn't go on the 2nd day, so my room card wasn't scanned, she should have the records)
When we checked in, the front desk strongly recommended the breakfast package, I said sure I will try it. We went to the buffet on the first morning. The breakfast was not good, but it was expensive compared to other hotels. They didn't tell me that I had to call and cancel the breakfast if I didn’t want it on the second day. The other hotels I have stayed only charge if we went to the breakfast. I am very disappointed.
Lily
Lily, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
28 Jul 2024
The location was ideal.
Shazzasbazzar
Shazzasbazzar, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
24 Jul 2024
Yantao
Yantao, 3-night trip
Verified Expedia guest review
10/10 Exceptional
20 Jul 2024
Iskander
Iskander, 8-night trip
Verified Expedia guest review
10/10 Exceptional
11 Jul 2024
Regular Hotel Guest
I have stayed at the Portman hotel regularly on business trip to Shanghai. It is a great hotel with large room. Good breakfast and excellent pool and gym. Well located for downtown Shanghai.
Chris
Chris, 3-night business trip
Verified Hotels.com guest review
6/10 Good
9 Jul 2024
Ravi
Ravi, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 Jul 2024
Portman is at a stone throw from the most intriguing life of Shanghai . It’s very walkable if you want to explore Shanghai and there are so many options for shopping and dining from luxury to affordable, from international brands to local boutique.
Staff at Portman are so nice and they go out of their way to make everyone feel at home.
Yuan
Yuan, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
30 Jun 2024
Liang
Liang, 2-night trip
Verified Expedia guest review
10/10 Exceptional
28 Jun 2024
Hotel staff was friendly and helpful. Location was great for shopping and access to subway. Highly recommend club lounge.