6/10
Hi,
There are a couple of things I would like to point our by way of improvement.
Firstly the hotel is lovely and overall a fine place to stay, however, there were some issues considering the 5 star rating:
1. I mentioned that it was my partners 50th birthday celebration prior to arrival, however, there wasn't even a mention of this during our stay
2. The room wasn't ready until post 15:30 on arrival, although complimentary drinks were offered/supplied
3. There were building works taking place outside our room and we were woken around 6 both mornings (I should have made the team aware upon the first incident)
4. No shower cap / additional bathroom facilities in the room
5. The safe didn't work but was reset upon request
6. The telephone line didn't really work meaning that the hotel staff had to visit the room instead
7. Upon departure day we tried to bring coffees into the lounge area whilst we collected our bags but we were refused entry
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