2/10 - Kém
11/06/2025
Absolutely horrible experience at this hotel.. the staff made me so uncomfortable and made me cry.. I was rejected at the spa area because I’m pregnant (19 weeks) they said it was hotel policy but it’s not stated anywhere at all, so I wasn’t welcome at the spa or gym because their insurance didn’t cover.. I chose this specific hotel because they had a spa, as I wanted to relax after hours of shopping, however I was told I couldn’t use any of their facilities (spa and gym facilities) and when I questioned if I couldn’t decide that myself I was very rudely asked “would you really risk your unborn child for a spa?” Which obviously made me feel really uncomfortable and upset as a first time mum going a way with a friend for a weekend of shopping and spa.. When we spoke with the “manager”, there was no understanding or any apology at all.
Jasmin
Jasmin, nghỉ 2 đêm cùng bạn bè
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