2/10 - Kém
10/06/2025
One senior and one elderly that had a knee replacement. Upon checking-in you are told your room is 20 flights steps, elevator out-of-order. They offer another room that would have access to a functioning elevator at an additional charge. We felt they were trying to take advantage of us, so we refused the extra charge for an elevator. The same day we asked for a Black Taxi, they stated Black Taxi don’t come here. Then I asked about Uber, again was told Uber doesn’t come here … if we needed a taxi, we needed to pick one taxi service on their list. The room was warm, no ventilation, not clean. It was a total disappointment and not a way to begin our vacation in London for the first time. We were happy to leave the very next morning to the airport and meet with our cruise line representative. I was nothing short but a nightmare. Hotel employees should never take advantage of seniors and elderly.
Joseph C
Joseph C, nghỉ 1 đêm
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