Wingate by Wyndham - Houston/Willowbrook

It was a relaxing stay.

The staff was awesome and the hotel was super clean and nice

Joe was very accommodating and sweet, Very well kept property keep up the great work.

The breakfast was consistently cold or lukewarm. Most customers hoarded over the one waffle maker they had there. Front staff wasn't too bad just fairly unavailable at times which made it tough to get any requests. I also believe that the set up is a bit overexaggerated in terms of the rooms its not as nice as it is made out to be.

Stayed there my first time going to Houston and it was pretty cool. Great room. Only got house keeping once out of three days though.

Were given keys to a room that was not made up. Chose the hotel because it had a indoor pool, but the pool was not heated and was freezing. Thought we'd go in the hot tup instead, but it was broken down. Also chose the hotel because of breakfast being included. Buffet was a mess, had hardly any food on it, with no attendant in sight.

I felt like I was catfished with this hotel. The experience from the beginning was not that great. It took 20 minutes to find an employee to even get checked in. We go to get breakfast and they informed us that they are limited on food and will not be able to restock much. The pool is indoors but was as cold as ice and our children didn’t get to swim which was a disappointment. The same employee working the kitchen and replenishing the food was also working the front desk so it took some time to get checked out as well. I would not recommend this hotel to anyone. Very disappointed.

Bath shower handle was not giving hot water for shower. Room cleanliness is a concern

My daughter and I stayed here for 2 nights. The young man at the front desk at check in was great! We got checked in and went up to our room on the 4th floor. We left to get dinner and when we returned there were a few very large spiders on the wall and ceiling so we called tthe front desk and they sent maintenance up to kill them. They tried and missed and couldnt find them so they moved us to a new room but gave us the wrong key so we went to get the correct key. When we got in to the new room it didnt have a smoke detector and had wires hanging from the ceiling, so they moved us again. The next day when we were leaving the hotel to go to the City we found a homeless man sleeping in the hallway by the soda machine on the 4th floor! They did nothing for us concerning the homeless man. The pool was cold and the hottub was green! There was a cleaning rag left in our refrigerator! There were no towels in any of the rooms we were in! I called customer service and they wont do anything except offered us points on their rewards program.