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Novotel London ExCeL

4.0 star property
Eco-friendly hotel with restaurant, connected to the convention centre, near ExCeL Exhibition Centre

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Photo gallery for Novotel London ExCeL

Miscellaneous
Exterior
Terrace/patio
Bar (on property)
Exterior

Reviews

8.6 out of 10
Excellent
Experience the best of London at Novotel London ExCeL, a stylish eco-certified hotel near the Royal Victoria Bridge. Unwind in the sauna or steam room, and stay energized with a workout in the gym or a delicious meal at Upper Deck restaurant. Guests rave about the helpful staff and convenient location.

Popular amenities

  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Gym
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
The current price is 3.072.333 ₫
3.686.799 ₫ total
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - single
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
15 May - 16 May
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About the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • Royal Victoria Bridge - 4 min walk - 0.4 km
  • IFS Cloud Royal Docks Station - 5 min walk - 0.4 km
  • O2 Arena - 9 min drive - 6.5 km
  • Westfield Stratford City - 9 min drive - 6.1 km

Getting around

  • London (LCY-London City) - 6 min drive
  • London (SEN-Southend) - 45 min drive
  • London (STN-Stansted) - 50 min drive
  • London (LTN-Luton) - 58 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 83 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 11 min walk

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

At Novotel London ExCeL, you'll be a short five-minute drive from ExCeL Exhibition Centre and Thames River. Guests can visit the fitness centre for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include a bar/lounge, a sauna and a steam room. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish
VISIBILITY

At a glance

Hotel size

    • 257 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 5:00 AM
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site self-parking (GBP 25 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Sailing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (4532 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Area rugs in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
STAR_OUTLINE

Special features

Dining

Upper Deck – This brasserie serves breakfast, lunch and dinner.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 18.10 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self-parking costs GBP 25 per night with in/out privileges

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?

Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel London ExCeL?

Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel London ExCeL?

Yes. Self-parking costs GBP 25 per night.

What are the check-in and check-out times at Novotel London ExCeL?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM. Check-out time is noon. Contactless check-out is available.

What is there to do at Novotel London ExCeL and nearby?

Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities such as a sauna and a steam room.

Are there restaurants at or near Novotel London ExCeL?

Yes, there's an on-site restaurant, Upper Deck.

What's the area around Novotel London ExCeL like?

Novotel London ExCeL is in Docklands, a short 6-minute drive from London (LCY-London City) and 3 minutes' walk from ExCeL Exhibition Centre. Travellers give top marks for the hotel's prime location.

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Novotel London ExCeL Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Very comfortable great location
Simon, 1-night trip

8/10 Very good

Good food and location.
Lovely hotel with very helpful staff. Great location for Excel. The room was big enough for two with all the facilities fitted in a relatively small space. The bed was firm, which was okay for me, but my wife was not a fan. The restaurant staff were very attentive and helpful and the food was good. There was plenty of choice for breakfast and good quality food.
Paul, 1-night trip

10/10 Exceptional

Fabulous hotel, superb location, great bar
Our first choice when visiting London. A great hotel with a fabulous terrace for a coffee or a cocktail, soaking up the sun. Easy access to the city and great to pop over to the O2 on the cable car for dinner. Lovely meal in the restaurant one night with attentive service from Klea.
Jane, 1-night trip

10/10 Exceptional

Rooms great, spacious and clean
Sam, 1-night trip

8/10 Very good

Loved the location
Mike, 1-night trip

8/10 Very good

The hotel staff were friendly, the room was lovely, the location was easy to get to on the Elizabeth line and it’s just a 2 minute walk to the London Excel centre.
Sarah, 2-night trip

6/10 Good

Great base, Terrible Beds
Overall was a good base for what we were in London for. Right by the venue. However the beds were tremendously hard. Was like sleeping on a log.
3-night trip

10/10 Exceptional

Great for ExCel events!
This hotel is so close to ExCel! So very convenient. The breakfast buffet is very good too. One thing that could be improved is the outlet situation--it was very difficult and inconvenient to charge devices.
Larissa, 4-night trip

10/10 Exceptional

Our room was soo nice on the 9th floor
Veronika, 1-night trip

8/10 Very good

Great location
Always a good stay/ location for the horse show. Breakfast good choice but need more drinks machines or separate hot water for tea as 2 machines not enough for volume of customers. Reception toilets always smell stale though so please consider an air freshener with regular bursts !!
Amanda, 1-night trip

8/10 Very good

Overall satisfied, the staff managed to surprise us with a free drink and a gift in the room as it was my Birthday weekend. The only issue was smell in the actual toilet.
2-night trip

6/10 Good

there is an airport near this hotel. you can hear the engine sound around 7ish in the morning. that's definitely something to consider for light sleepers
Zhang, 1-night trip

8/10 Very good

Beautiful hotel and nice ambience with picturesque view near the restaurant. We had a small issue with our room but overall good place to stay.
Josephine, 1-night trip

6/10 Good

Great location but very basic, not a Novotel worthy should be a IBIS
Shivani, 4-night trip

4/10 Fair

A/C wasn’t working. Reported it to staff who were not very keen to help. The room was very warm all night, could not sleep.
Imran, 1-night trip

10/10 Exceptional

Good location, nice clean hotel
Jermaine, 1-night trip

10/10 Exceptional

Very nice place a lot into there plants as well
Philip, 2-night trip

10/10 Exceptional

Delightful Docklands
Lovely location and great service. There were a couple of things we needed and were sorted as soon as we asked.
Michael, 3-night trip

6/10 Good

Not good.
When we got into our room, we discovered that the room had not been cleaned well at all from the previous people who had stayed in it. There were used mugs (with coffee and milk still in them) lying around, used slippers and towels still in the bathroom, as well as opened and used toiletries (I believe they were make up pads, didn't really want to touch and find out), and the iron was left out on the desk. The bed sheets weren't very big and didn't really cover the bed properly. As we were leaving we also realised there was also a brown stain on the wall behind the bed. Not good unfortunately, and surprising considering how nice the lobby and reception areas appeared downstairs, but the room did not live up to the expectations sadly.
Timothy, 1-night trip

10/10 Exceptional

It was clean, lovel and welcoming staff. Lovely area.
Andrew, 2-night trip

10/10 Exceptional

Nice room, friendly staff, perfect location
Nice room, friendly staff, perfect location
Talent, 1-night trip

10/10 Exceptional

Clean centrally located and helpful staff
Dishant, 2-night trip

8/10 Very good

Pleasant functional hotel
ayodele, 1-night trip

10/10 Exceptional

Good, comfortable hotel with good transport links into the center of London.
Andy, 2-night trip

10/10 Exceptional

Perfect stay
From the start to finish can’t fault anything. We arrived earlier than check in but was able to leave our bags and explore London before coming back. Slept like a log and the breakfast was amazing. Will definitely be returning here again very soon. Highly recommended, friendly and very accommodating staff. Thank you
Victoria, 1-night trip