2/10 - Kém
23/04/2025
Neglected
I am writing to formally request a refund of $187 for a charge incorrectly applied to our stay as a “no-show.”
We booked two rooms for our stay—one for three people and another for two. However, during check-in, only one room was processed, and all five of us were checked into that single room. We were physically present at the hotel, and the issue only arose due to your team’s failure to check in both rooms correctly.
Despite multiple requests for clarification during our stay, we were only made aware of the “no-show” charge upon reviewing our bill. This charge was apparently due to my partner not signing in—however, we had made it clear at the time of booking that the reservation was for two rooms, and we were all present at the property.
I kindly request a full refund of the $187 as we were at the hotel and the error was due to a mistake in your check-in process, not ours.
Thank you for your prompt attention to this matter. I look forward to your response.
Dmitry
Dmitry, nghỉ 2 đêm cùng gia đình
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