Eurostars Das Letras

Our stay at the hotel was for 8 days so in that time we had the opportunity to experience service from different staff at different times and the same staff at different times. No problems were encountered. All staff were helpful, courteous and genuinely were interested in how they may be of assistance. We felt this was natural and not contrived. The room was spacious, lobby area comfortable and breakfast buffet comprehensive. We enjoyed the stay and have no hesitation in recommending this hotel to any future guest. In the event of a return to Lisbon, we would not hesitate to again stay at Eurostars das Letras

the room was very clean and comfort, but I took a suit room and I expect that I will not be charged for drinking coffe from the machine in the room even that it is a small amount of money.

The hotel was very modern and clean but the room was uncomfortable and the air-conditioning did NOT work. Made for an uncomfortable night’s sleep.

Great location, clean room, friendly staff

Exquisitely designed hotel in every detail, public spaces and in guest rooms. The only issue was the level of English by restaurant and service staff that led to continuous miscommunication - odd for a 5-star in a major European capital. Regardless, I’d still stay again and recommend.