8/10 Very good
30 Sep 2024
Few things that do this hotel the lowest of all the One & Only Hotels in Dubai:
- kids are not allowed to enter the infinity pool area, nowhere on this site does it say that..
-they have a kids area pool - with 3 interconnected pools, out of the 3, kids are allowed in only 1 of them, even if the are only 80-90 deep.
- to get to the kids pool area you have 2 switch 3 elevators in 2 building blocks and with the air conditioning - it's a nightmare when you are with children.
- staff is just normal, always trying to help but never in fact doing anything.
- the people from the breakfast area, the staff, they are rude an tired at 9.00 AM. The most i waited for a coffee - was around 40 min, with an average of 20. Incredible i would say...
The hotel is new, beautiful, etc... however, the people and the awkwardness of the property was making our stay difficult and bad.
I wouldn't go back and i would advise any1 with children to skip this one.
Henter
Henter, 4-night family trip
Verified Hotels.com guest review
