Friendly staff, very clean and comfortable room, central location in Manhattan, plenty of wooden hangers, lots of outlets for devices. Complimentary water bottles in the lobby to take up to your room. One complaint is lack of coffee maker in room AND no coffee in the lobby as an alternative. The lobby in general is very spartan. It’s not a comfortable place to hangout. Maybe their restaurant Serefino would be better for that, but didn’t try that. Fortunately, there’s a Starbucks on the corner for coffee and a CVS two blocks away for sundries. It was also very noisy — constant horns, delivery trucks, emergency vehicles, upset homeless people yelling for whatever reason. I don’t recall this much noise from my last visit to NYC less than one year ago. Perhaps it was the neighborhood that was different on this visit.