Pros:
Look, the views are unmatched, the rooms are incredible, pool area is great. We weren’t there for the party vibes (don’t mind either way) but good for that. Location in JBR great. Some nice service moments eg where they let me use the cold plunge compliment
Unfortunately the service and amenities are beaten by hotels that you pay 1/10 the price for.
Cons:
- check-in process was painful/delayed
- pool restaurant prices are extortionate, and food bland, so in effect no food or drinks available on site
- room had multiple technical items needed fixing. Resolved, but annoying
- room had a ‘kitchen’ (oven, cooktop) and we like to prep our own food but not a single kitchen item in there. Not even a fork, dish sponge - nothing. Had to ask from room service and it’s like they had never been asked before. Why have a cooktop then?!
- felt treated like a criminal more than once: entering the hotel via the beach chased by security and looked up and down like an intruder. And upon checkout they were stalling and wouldn’t let me leave to the airport while they checked the minibar! Never have I experienced this, let alone in a ‘luxe’ hotel! Just ask me for gods sake, and you have a MASSIVE hold on my credit card! Unbelievable. Obv I simply left.
The dumb thing is all the cons are addressable. They simply need to lift their game and think about a wider variety of guests (it’s obv for the insta/ultra rich crowd).
Tldr I regret paying luxe prices for avg service and poor amenities.