The hotel has a lovely welcoming feel and all the staff we encountered were friendly and helpful. In particular, Boromir at Reception gave us a great first impression of the hotel and helpfully arranged late checkout for us. Our room was comfortable, perfectly clean and had everything we needed, special mention for the best quality hairdryer I’ve ever found in a hotel! The lobby and bars have cosy, quirky decor and the fire was lovely on a cold and wet day. The location was great, although quiet when we visited (October), near to the legendary Hart bakery as well as other bars, cafes and shops.The city centre and nearest metro station is around a 15 minute walk, with lots to see along the way, including the iconic Nyhavn. Overall a fantastic place to stay in Copenhagen and we will definitely return!