10/10 Exceptional
Clean and comfortable. Good for business trip.
Kian Siong
Kian Siong, 2-night trip
Frazel Heritage Hotel
Hotel in the heart of Alor Setar
Located in the city center, Frazel Heritage Hotel offers a warm welcome with to-go breakfast and laundry facilities. Unwind with WiFi or connect at the conference space, meeting rooms, or banquet hall. The 24-hour front desk and multilingual staff have left a lasting impression on previous guests.
Good
Popular amenities
- Free breakfast
- Free parking
- Free WiFi
- Air conditioning
- Laundry facilities
- 24/7 front desk
Main amenities (12)
- Housekeeping (on request)
- Meeting rooms
- 24-hour front desk
- Air conditioning
- Microwave in a common area
- Water dispenser
- Self-serve laundry
- Conference space
- Meeting room
- Multilingual staff
- Concierge services
- Banquet hall
Feel at home (6)
- Private bathroom
- Laundry facilities
- Coffee/tea maker
- Blackout drapes/curtains
- Minibar
- Cable TV service
$91 nightly
$101 total
Feb 8 - Feb 9
Total with taxes and fees
Room options
Check availability for these dates
Showing 18 of 18 rooms
Deluxe Single Room
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- Sleeps 1
- 1 Twin Bed
Elite Single Room, 1 Bedroom, Non Smoking
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- Sleeps 1
- 1 Twin Bed
Deluxe Double Room, City View
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- City view
- Sleeps 2
- 1 King Bed
Basic Double Room
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- Sleeps 2
- 1 Queen Bed
Family Triple Room, City View
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- City view
- Sleeps 3
- 1 Queen Bed and 1 Twin Bed
Executive Suite, City View
Highlights
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Down duvet
Rainfall showerhead
- 1 bedroom
- Sleeps 2
- 1 King Bed
Deluxe Double or Twin Room
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- 1 bedroom
- Sleeps 2
- 1 Large Twin Bed
Basic Twin Room
Highlights
Soundproofed
Air conditioning
Smart TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
- Sleeps 2
- 2 Twin Beds
Deluxe King Room
- Sleeps 2
Super Single Twin Deluxe
- Sleeps 2
Deluxe Family
- Sleeps 3
Single Room
- Sleeps 1
Deluxe Double Or Twin Room
- Sleeps 2
Basic Double Room No Window
- Sleeps 2
Basic Twin Room No Window
- Sleeps 2
Elite Single Room, 1 Bedroom No Window
- Sleeps 1
Executive Suite With City View
- Sleeps 2
Superior Deluxe Room
- Sleeps 1
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About the neighborhood
Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100
About this property
Frazel Heritage Hotel
Located near a train station, Frazel Heritage Hotel is a great choice for a stay in Alor Setar. Free perks include WiFi, self parking, and on-the-go breakfast daily between 7:00 AM and 9:30 AM.
At a glance
Property amenities
Room amenities
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Frazel Heritage Hotel Reviews
Good
6.4
Cleanliness
7.4
Amenities
5.2
Staff & service
6.0
Property conditions & facilities
2/10 Poor
Terrible service, must check in at 3pm , no allowance even though a different by 40minutes
Breakfast only provide Nasik Lemak and two types local kuih
Stephanie
Stephanie, 1-night trip
8/10 Very good
Nice place
MOHD FAHAMI
MOHD FAHAMI, 1-night trip
2/10 Poor
Terrible management attitude
Not friendly environment
Stephanie
Stephanie, 1-night trip
2/10 Poor
Terrible customer service provided
No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Stephanie
Stephanie, 1-night trip
10/10 Exceptional
Comfy although my room was kinda small but sufficient.
Ivor
Ivor, 1-night trip
6/10 Good
I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention.
1. Repeated Tax Payment Request
Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable.
2. Poor Breakfast Quality
The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay.
These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Jacob
Jacob, 1-night trip
10/10 Exceptional
Muhammad
Muhammad, 2-night trip
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