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2/10 - Kém
21/01/2025
A Terrible Experience
I had an incredibly disappointing stay at Harness Resort, which I booked through Expedia for two nights in their top-tier Deluxe Suite.
From the moment we arrived, the service was terrible. The resort staff didn’t even know we had booked the Deluxe Suite. The manager had to make a call to confirm our reservation instead of welcoming us properly. The receptionist gave us an unwelcome look, making us feel like we didn’t belong, despite paying for the best room.
The resort seemed to cater more to political party gatherings than to regular guests. During our stay, there was a loud and crowded seminar, which ruined the peace and quiet we expected. We were disturbed multiple times by loud knocks late at night, which felt unsafe and scary.
The food was another major letdown. I was particularly dissatisfied with their Chicken Shank. The idea of chicken gravy over mashed potatoes and fried rice with old cabbage on top was bizarre and unappetizing. The quality was far below what I expected for the price we paid.
On the day of checkout, I asked for the bill, only to be given a copy that still included the room charges, even though I had already paid online. I had to explain this again, highlighting their poor customer service.
Despite seeing many good reviews, my experience was awful.
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