2/10 - Kém
12/03/2025
For Expedia review of the Rainbow Paradise hotel:
The rainbow paradise hotel is a beach front property which is a major plus. However, we face two major disappointments! 1. The front reception staff (particularly Yasmin) are quite unfriendly! 2. The room we got on the 12th floor was disgusting. The washrooms are old and sofas are worn out, hallways and elevators are so in need of renovations!!!
We booked a family room with 1 king and 2 twins, 3 beds in total with breakfast but they gave us the wrong room with only 2 beds. When we pointed this out, they said the option for 3 beds DO NOT exist. they have this option, We had to pull out our booking confirmation to show them the details and then they gave us the right room and said this booking doesn’t come with breakfast! We again had to do pull out the confirmation again to prove it. I find the front reception staff are super difficult to deal with and they have no smiles at all. We asked for extra towels because they only gave us one towel each, no smaller size one and they tried to charge us. Most hotels will give you extra towels, one big one small and would gladly give you extra. I have never had such bad experiences with hotels around the world as I did with this one. Google gave this hotel 4 star which is a joke! If you have no standards and you love the beach, then stay in this hotel! On the way to this hotel, even the local taxi driver told us this is NOT a friendly hotel!
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