2/10 - Kém
14/11/2025
My room was next to the cleaners storage room. I arrived on a late flight at 2am. Due to this, I paid for later check out £20 for two hours), so I could rest after my late arrival. I was woken by noise in the corridor at 4.30am, with loud talking and banging. This continued for 30 minutes, then I left my room to see what was happening. In the corridor I became aware that it was staff talking on loading up their trollies for room cleaning. One lady stared at me with a bemused expression. I asked why they were being so noisy, I received no verbal response, just a look of disdain. I went down to reception to see a staff member and informed him that I'd only been asleep an hour and had been woken by cleaning staff, he said he would have a word with them. I eventually fell asleep again, but was woken again at 8am by extremely loud drilling
I again went to reception and saw a different member of staff. She told me that it was workmen who were doing renovation work in the hotel. The drilling continued for next few hours. In essence, I paid for a late check out, but barely slept due to the excessive noise. At check out, I told the reception staff that I'd barely slept and paying £20 for a late check out had been pointless and a waste of money. The response I got was disappointing. I was told by the lady on reception: 'We've had a lot of complaints this morning about the drilling.' the whole experience was dreadful.
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